{"id":2363874,"url":"https://alion.io/job/launchmetrics-online-support-operator-fixed-term-contract","title":"Online Support Operator - Fixed term contract","company":{"id":679475,"name":"Launch Metrics","domain":"launchmetrics.com","url":"https://alion.io/company/launchmetrics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":382},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T15:50:06Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-27T15:41:36Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"ABOUT THE ROLE\nAs a DataOps Support Operator, you will mainly handle customer’s requests identifying root causes and managing prompter solutions to keep client’s satisfaction and provide meaningful insights to other team members to increase a proactive coverage maintenance. You will collaborate with other teams, both within DataOps and in the wider LM organization, such as DMR AM Team and DMR Tech Team providing feedback, supporting requests, etc.\nMissions:\nManagement of fireline requests\nGive feedback to users fixing their issues as fast as possible\n\nBasic checks on media registry and documents contents\n\nManagement of coverage additions :\nPropose new sources to add\n\nMedia/sections creation and enrichment\n\nCollaborate with DataOps Quality Team, DMR Account Managers Team and DMR Tech Team to propose tech or processes initiatives to improve our customer support activities\n\nABOUT YOU\nYour Profile\nAdvanced English.\n\nAnalytical ability.\n\nAutonomy.\n\nGood communication skills.\n\nProactive attitude.\n\nAbility to switch from one task to another.\n\nYou’ll be a rockstar if you have some Tech knowledge\nWe value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!\nABOUT THE DATA OPERATIONS TEAM\nAt Launchmetrics, our data is the backbone of our products and the core of the value we bring to our customers.\nBased all around the world (Spain, Italy, Romania, China, Venezuela and more) our Data Operations (DataOps) team is formed by nearly 200 people who all work together toward the same goal : providing the most exhaustive and accurate data to our customers.\nWithin DataOps, the DMR Support team_Online is focused on the management of customer’s support requests, providing solutions following checks and investigations through the database, and on management of coverage additions to increase and enrich the company's scope and effectiveness.\n\nOUR RECRUITMENT PROCESS\nIntro Call \n\nMeet & Greet \n\nSkills Assessment \n\nCulture Fit Interview \n\nLeadership Interview\n\nWHY YOU’LL LOVE LAUNCHMETRICS\nWe're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.\nOUR COMMITMENT \nLaunchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.","description_format":"text","description_chars":3100,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Analytics & Attribution"],"lifecycle":[{"event":"open","at":"2026-10-12T16:22:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":14,"expected_fill_days":88,"reasons":["conf:0","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/launchmetrics-online-support-operator-fixed-term-contract","json_url":"https://alion.io/job/launchmetrics-online-support-operator-fixed-term-contract.json","meta":{"generated_at":"2026-10-27T22:03:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13557,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679475},"rest":"https://alion.io/mcp/rest/get_company?id=679475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flaunchmetrics-online-support-operator-fixed-term-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flaunchmetrics-online-support-operator-fixed-term-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flaunchmetrics-online-support-operator-fixed-term-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/launchmetrics-online-support-operator-fixed-term-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flaunchmetrics-online-support-operator-fixed-term-contract"}]}