HR Associate (supporting global HR operations)

Laundryheap is a global on-demand laundry and dry-cleaning company operating across the UK, India, Singapore, Dubai, France and Slovenia. Our People team keeps a fast-growing, multi-country business running smoothly. We're looking for an HR Associate to be the operational engine behind it.

Reporting to HR Ops, you'll own the day-to-day, high-volume work that makes HR run: onboarding, offboarding, lifecycle admin, payroll support, reporting, and HR and office coordination.

What you'll do:

• Onboarding:Own onboarding from offer acceptance through Day 1, so every new hire has a smooth, well-documented start.
• Work closely with Talent Acquisition, who handle documentation and background verification up to the offer
• Track post-offer BGV completion and escalate discrepancies to the relevant manager, keeping HR Ops informed
• Coordinate ID cards, WeWork parking and card access with IT and facilities
• Collect salary, bank, PF and UAN details from new joiners for processing
• Compile onboarding and 30-day feedback data for HR Ops to review and act on
• Offboarding:Manage the administrative backbone of standard exits, maintaining accuracy and ensuring outbound communication is always reviewed before release.
• Own the offboarding process end-to-end on Hibob for standard exits, maintaining accurate, up-to-date records
• Draft experience letters and responses to post-exit queries, routing each for HR Ops review and sign-off before release, without exception
• Coordinate PF/UAN and bank-detail updates required as part of the exit process
• Employee lifecycle:
• Process and maintain confirmation records on Hibob during and following probation
• Ensure all lifecycle documentation is accurately uploaded and maintained on Hibob
• Engagement and communication:Keep the employee experience running smoothly through consistent communication and well-executed events.
• Distribute HR announcements and reminders
• Own the logistics and on-ground execution of engagement events, including vendors and volunteers
• Reporting and data governance:Be the custodian of data accuracy across HR systems and reporting.
• Compile data for MIS, HRIS, engagement reports and the monthly HR Ops dashboard
• Track vendor invoices and expense documentation, escalating discrepancies to Finance
• Maintain accurate leave balances and data hygiene across trackers and HiBob
• Payroll support:Provide the operational backbone that keeps payroll accurate, without holding decision-making authority over pay.
• Compile and organize monthly payroll inputs, including attendance, leave, and new joiner/exit data, for HR Ops review
• Process bank account, PF, and UAN detail changes for existing employees, and ensure these updates are reflected in payroll processing
• Employee Query Resolution:Serve as the accessible, reliable first point of contact for the HR inbox.
• Field and resolve employee queries on leave, policy, general HR matters, and bank account/PF/UAN detail changes, ensuring updates are reflected in payroll
• Route any query involving pay amounts, salary changes, full-and-final settlement, or insurance directly to HR Ops rather than resolving independently
• Office & Facilities Coordination
• Manage day-to-day office upkeep in coordination with housekeeping and vendors
• Own WeWork coordination, including parking, card access, and meeting room upkeep

What we're looking for:

• 3-5 years in HR operations, HR shared services or HR admin
• Exposure to an HRIS platform (Hibob or similar) is enough; deep system expertise isn't required, but the ability to learn and adapt to systems quickly is important
• Comfort with high-volume, deadline-driven work across onboarding, offboarding and multiple stakeholders
• Strong proficiency in Excel/Google Sheets for tracking, reporting, and data hygiene work
• High attention to detail, particularly for tasks involving PF, UAN, bank account, and compliance-adjacent employee data
• Clear, professional written communication for employee-facing queries and correspondence
• A bachelor's degree (HR specialisation preferred, not essential)

Work Schedule and Patterns

• Monday - Friday
• 9-hour shift (8 working hours + 1-hour break).
• Shifts are anchored to UK time.
• Office-based role.

Why join us:

You'll get broad, hands-on exposure to HR operations across our global footprint, working closely with a team that trusts you with real ownership from day one, not just admin tasks. It's a role where accuracy and initiative genuinely stand out, and where you'll build skills across the full employee lifecycle rather than just one narrow function.

If this sounds like the kind of role where you can grow fast and make a visible impact, we'd love to hear from you. Apply now!