{"id":1387026,"url":"https://alion.io/job/laundryheap-operations-associate-2","title":"Operations Associate","company":{"id":6111,"name":"Laundryheap","domain":"laundryheap.com","url":"https://alion.io/company/laundryheap","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":106000,"period":"year","method":"role_country_seniority_unknown","sample_n":193},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Docs","optional":false},{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-28T10:35:06Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T16:41:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Laundryheap is a fast-growing tech company transforming the laundry and dry-cleaning industry, providing convenient 24-hour pick-up, cleaning, and delivery services across 16+ global markets.\nWe are looking for a motivated and hands-on Regional Associate to join our Partner Operations team in London. This is an excellent opportunity for someone looking to build a career in operations. Reporting to the Regional Manager, you will support our network of partner facilities by conducting site visits, maintaining quality standards, assisting with operational improvements, and ensuring an excellent customer experience.\nKey Responsibilities\nPartner Facility Support\nVisit partner facilities across London regularly.\nBuild positive relationships with partner teams and act as the first point of contact for day-to-day operational support.\nAssist with onboarding new partners and support offboarding where required.\nDeliver basic training on Laundryheap systems, processes, and operational standards.\nQuality & Operational Standards\nCarry out routine site audits and quality checks.\nEnsure partners follow Laundryheap operating procedures.\nIdentify operational issues and work with partners to resolve them.\nSupport initiatives that improve quality, efficiency, and customer satisfaction.\nOperational Coordination\nAssist with order management and operational queries.\nWork closely with internal teams, including Customer Operations, Fleet, and Account Management to resolve day-to-day issues.\nMaintain accurate audit records and operational documentation.\nContinuous Improvement\nHighlight opportunities to improve processes and partner performance.\nSupport the implementation of operational changes and new initiatives.\nProvide regular feedback to the Regional Manager on partner performance and operational challenges.\nRequirements\nExcellent communication and interpersonal skills.\nOrganised with good attention to detail.\nPositive, proactive attitude and willingness to learn.\nComfortable working independently and managing time effectively.\nAbility to build strong working relationships with external partners.\nConfident using Google Workspace (Gmail, Google Sheets, Google Forms, Google Docs) and Slack\nPrevious experience in operations, hospitality, logistics, retail, or customer service is beneficial but not essential.\nProficiency in Hindi/Urdu would be an added advantage but is not mandatory\nWhat We Offer\nOpportunity to join a fast-growing international technology company.\nHands-on training and career development.\nExposure to operational management and partner relationship management.\nSupportive and collaborative team environment.\nOpportunity to grow into more senior operational roles as the business expands.\nRole Details\nFull-time (40 hours)\nOn-site role across London (Rotational 5 days per week, including weekends)\nWhy Join Us\nBe part of a fast-growing, international business where you’ll directly impact service quality, partner performance, and operational excellence.","description_format":"text","description_chars":2990,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Urdu","level":"Advanced (C1)","optional":true},{"language":"Hindi","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Transportation & Logistics","Hotels & Resorts","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-09-28T10:35:06Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":2,"expected_fill_days":12,"reasons":["conf:0","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/laundryheap-operations-associate-2","json_url":"https://alion.io/job/laundryheap-operations-associate-2.json","meta":{"generated_at":"2026-10-01T21:16:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3894,"day_limit":5000,"remaining_today":1106,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}