{"id":2003343,"url":"https://alion.io/job/laundryheap-operations-coordinator-4","title":"Operations Coordinator","company":{"id":6111,"name":"Laundryheap","domain":"laundryheap.com","url":"https://alion.io/company/laundryheap","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-07T12:25:21Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T10:55:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.\nYou’ll Make a Difference By:\nReporting to the Regional Lead, the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics-monitoring driver activity, planning routes, and resolving real-time issues.\nKey Responsibilities\n\n1. Driver Onboarding & Recruitment\nConduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process.\nAssess driver readiness and ensure compliance with company policies and onboarding standards.\nCoordinate background checks, training, and activation of driver accounts.\nProvide timely updates to stakeholders on onboarding progress.\n2. Planning Operations & Route Management\nMonitor real-time delivery operations to ensure smooth route execution and timely order completion.\nProvide live support to drivers during their shifts via chat, calls, or internal platforms.\nOptimize route plans to ensure maximum efficiency.\nIdentify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies.\n3. Driver Support & Performance\nHandle inbound queries from drivers related to payments, feedback, scheduling, and general support.\nRecord driver interactions, escalate unresolved issues, and follow up for resolution.\nEnsure sufficient driver coverage to meet live demand across time zones.\nOperations & Project Support\nContribute to team goals by initiating or supporting projects aimed at improving operational workflows.\nMaintain internal documentation and knowledge bases.\nTrack KPIs and flag performance bottlenecks, ensuring SLA adherence.\nCollaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations.\nRequired Skills & Experience\nBachelor’s degree or equivalent.\n2-5 years of experience in operations, support, or logistics (preferably with international exposure).\nProven experience in driver or agent onboarding (calls/video) and live operational environments.\nExcellent communication skills (verbal and written).\nAbility to manage high-pressure, fast-paced live environments with composure.\nExperience in night shifts/rotational shifts.\nHands-on with email and chat support tools.\nGood proficiency in Google Sheets/MS Excel.\nStakeholder management.\nEmpathetic, proactive, and solution-oriented mindset.\nPreferred Skills\nPrior experience in international support chat and voice (US/EU region preferred)\nExperience in startups, logistics, or last-mile delivery operations.\nFamiliarity with live route planning tools and CRM systems.\nAn analytical mindset and comfort with operational data.\nDemonstrated ability to work independently and also well within a team.\nWork Schedule:\n9-hour shifts (8 working hours + 1-hour break)\n5 days a week (2 week-offs based on rota)\nRotational shift timings, including night shifts.\nOffice-based role in Bengaluru\nWhy Join Us?\nBe part of a high-growth, international startup that values innovation and ownership.\nOpportunity to work with global teams and make a real impact in day-to-day logistics.\nFlat team structure with high visibility and quick growth potential.\nCompetitive salary package + Shift allowance\nComprehensive health insurance coverage\nReady to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap\njourney.","description_format":"text","description_chars":3735,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-07T12:25:21Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.762,"p_room":0.945,"age_days":4,"expected_fill_days":10,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/laundryheap-operations-coordinator-4","json_url":"https://alion.io/job/laundryheap-operations-coordinator-4.json","meta":{"generated_at":"2026-10-12T11:02:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6111},"rest":"https://alion.io/mcp/rest/get_company?id=6111"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flaundryheap-operations-coordinator-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flaundryheap-operations-coordinator-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flaundryheap-operations-coordinator-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/laundryheap-operations-coordinator-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flaundryheap-operations-coordinator-4"}]}