{"id":3132737,"url":"https://alion.io/job/laureate-analista-crm-temporal","title":"Analista CRM (Temporal)","company":{"id":4463165,"name":"Laureate","domain":null,"url":"https://alion.io/company/laureate-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":["PE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":30000,"period":"year","method":null,"sample_n":8885},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Entity Framework Core","optional":false},{"name":"ETL/ELT","optional":false},{"name":"ITIL","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"Power Apps","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-20T16:51:25Z","employer_posted_date":null,"last_verified_at":"2026-10-20T16:51:25Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"¡Únete a Laureate Perú! 🧡 En Laureate contribuimos a la transformación del Perú a través de una educación inclusiva, accesible y de calidad que transforma vidas.\n\nNos encontramos en la búsqueda de un(a) ANALISTA CRM que desee aportar al desarrollo de capacidades y generar un impacto positivo en nuestra comunidad educativa.\n\nComo institución, en Laureate valoramos la diversidad y promovemos entornos inclusivos donde todas las personas tengan las mismas oportunidades de participación y desarrollo, sin distinción de origen, género, edad, discapacidad u otras condiciones.\n\nMISIÓN: Gestionar, mantener y monitorear los aplicativos que conforman la plataforma tecnológica de la Gerencia de Desarrollo, brindando soporte de segundo nivel (L2) a las herramientas comerciales y a sus usuarios, para asegurar su correcto funcionamiento en UPC, UPN y Cibertec.\n\nFORMACIÓN: Titulado, bachiller o egresado universitario de Informática, Sistemas o carreras técnicas afines.\n\nCONOCIMIENTOS: Lenguajes de programación: .\n\nNET, C#, ASP, Entity Framework, LINQ, MVC y Web API. Bases de datos: SQL Server, Oracle (PL/SQL) y MySQL. Buenas prácticas de ITIL y gestión de servicios. Herramientas comerciales: CRM (Microsoft Dynamics), Genesys, Chattigo o HubSpot (conocimiento base). Integraciones con Web Services y ETL. Inglés intermedio. Deseable: Power Apps (Power Platform), plataformas educativas (Blackboard, Moodle), sistemas académicos y financieros.\n\nEXPERIENCIA: Mínimo 2 años en posiciones afines (soporte de aplicaciones, analista programador o soporte L2). Mínimo 1 año aplicando buenas prácticas de ITIL y gestión de servicios. Deseable: experiencia en metodologías ágiles, DevOps y entornos Cloud.\n\nFUNCIONES:\n\nIdentificación y corrección de incidencias en los aplicativos Relevar con los usuarios la información necesaria para identificar las incidencias. Examinar el código fuente de los aplicativos para determinar las causas de las incidencias. Modificar los aplicativos y gestionar su actualización hasta obtener la conformidad del usuario. Elaborar informes sobre las incidencias encontradas.\n\nGestión de incidencias Gestionar la atención de las incidencias con proveedores internos o externos. Validar que la atención de cada incidencia se realice de forma eficaz y eficiente. Obtener la conformidad del usuario sobre la solución brindada.\n\nAtención de requerimientos y mejoras Atender los requerimientos de los usuarios de las herramientas comerciales. Identificar la información necesaria para proponer mejoras en los aplicativos. Evaluar con los usuarios la relevancia de cada requerimiento y su impacto en los demás aplicativos. 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Docs: https://alion.io/developers"}}