{"id":969089,"url":"https://alion.io/job/laurel-implementation-engineer","title":"Implementation Engineer","company":{"id":452166,"name":"Laurel","domain":"laurel.ai","url":"https://alion.io/company/laurel-6","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0.143,"time_to_fill_p50_days":21,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":165000,"max":185000,"currency":"USD","period":"year","gross":null,"usd_annual":185000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"MuleSoft","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Zapier","optional":false},{"name":"Apex","optional":true},{"name":"ETL/ELT","optional":true},{"name":"JavaScript","optional":true},{"name":"Jira","optional":true},{"name":"Linear","optional":true},{"name":"Outlook","optional":true},{"name":"Postman","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-16T15:40:45Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-04T09:43:24Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform.\nOur team comprises top talent in AI, product development, and engineering-innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.\nWe're looking for a technically skilled Implementation Engineer to support our clients' ongoing technical operations and critical system transitions. In this role, you'll work alongside our Principal Partner Engineers to ensure seamless integrations between Laurel and client Practice Management Systems (PMS), ERP platforms, and other business-critical systems, resolve complex technical issues, and guide clients through high-stakes system migrations.\nA key focus of this role is supporting clients operating within complex ERP environments. Experience working with other enterprise ERP systems is also highly valuable.\nThis is a hybrid role that combines DevOps monitoring, technical troubleshooting, ERP and PMS integrations, and client-facing support. You'll be the escalation point for internal teams when integrations fail, systems go down, or data isn't flowing correctly. You'll investigate issues across Laurel, SAP S/4HANA and other ERP environments, Practice Management Systems, APIs, and related integration layers to identify root causes and coordinate resolutions.\nWhile much of your work happens behind the scenes, you'll also interact directly with client technical contacts to diagnose issues, coordinate fixes, support system migrations and ERP transitions, and ensure their billing operations run smoothly.\nWhat You'll Do\nClient Integrations (30%)\nBuild new and/or customize existing Boomi processes for client system integration with Laurel\n\nWork with client to test deployed Boomi processes including validating data integrity for each integration\n\nSupport clients transitioning between billing systems (e.g., switching from one PMS to another) including coordinating migration activities with zero downtime requirements\n\nProvide urgent support during high-pressure go-live periods (may require flexibility for evening/weekend work during critical cutovers)\n\nDocument processes and lessons learned for continuous improvement\n\nDevOps & System Monitoring (25%)\nMonitor integration health across all client environments, responding quickly to alerts for client centric systems\n\nInvestigate and resolve client centric system alerts to prevent data discrepancies in client billing systems (critical \n\nManage Boomi Atom monitoring, responding to unexpected shutdowns and flow exceptions\n\nTroubleshoot data flow issues from Laurel through to client PMS systems, identifying breakpoints and implementing fixes\n\nPerform root cause analysis on recurring issues and implement preventative measures\n\nCoordinate rapid system shutdowns during critical incidents to prevent data integrity issues\n\nOptimize integration performance by identifying and refactoring inefficient processes\n\nInternal Support Escalation (25%)\nServe as Level 2 technical escalation for sync issues\n\nSupport Principal Partner Engineers with complex troubleshooting across multiple client environments\n\nDiagnose issues spanning multiple systems (Laurel, Boomi, client PMS, productivity tools)\n\nDocument issue patterns and create knowledge base articles for common scenarios\n\nCollaborate with Engineering teams when issues require code fixes or feature modifications\n\nMaintain internal tools built to facilitate support and troubleshooting\n\nClient Technical Support (20%)\nCommunicate directly with client IT/technical contacts during escalations and outages\n\nExplain technical issues and resolutions in clear, non-technical language when needed\n\nCoordinate with client technical teams to resolve integration issues on their end\n\nBuild relationships with key client technical contacts for faster issue resolution\n\nParticipate in weekly check-in meetings with larger clients to address emerging issues\n\nProvide status updates during incidents, managing client expectations around resolution timelines\n\nWhat You'll Need\nRequired Qualifications\n3-5 years of technical experience in integration engineering, DevOps, technical support, or similar role\n\nStrong troubleshooting skills: Ability to trace data flow across multiple systems and identify where things break\n\nAPI and database experience: Comfortable working with REST APIs, SQL queries, and database concepts\n\nIntegration platforms: Experience with iPaaS tools (Boomi, MuleSoft, or Zapier similar)\n\nSystem monitoring: Familiarity with alerting systems, log analysis, and proactive monitoring\n\nClient-facing communication: Ability to explain technical concepts to non-technical stakeholders and manage expectations during incidents\n\nPressure management: Calm and methodical when responding to time-sensitive issues affecting client billing operations\n\nProblem-solving mindset: You dig into complex issues until you find the root cause, not just surface symptoms\n\nPreferred Qualifications\nExperience with legal tech, professional services software, human capital management services, or time & billing systems (SAP, Workday, Aderant, Elite 3E, Practice Engine, CCH Axcess, Clio, etc.)\n\nFamiliarity with authentication protocols (SSO, SAML, OAuth)\n\nKnowledge of Microsoft 365 integrations (Exchange, Outlook, Teams)\n\nExperience supporting SaaS applications in enterprise environments\n\nPrevious work in a high-velocity, customer-centric environment\n\nScripting/automation skills (Python, PowerShell, Javascript, or similar)\n\nUnderstanding of data validation and reconciliation processes\n\nTechnical Skills\nSAP S/4HANA Technical Integration (BTP, REST APIs, and ERP Architecture)\n\nSQL query writing and database troubleshooting\n\nREST API testing and debugging (Postman, curl, or similar)\n\nLog analysis and pattern recognition\n\nBasic scripting for automation and data manipulation\n\nUnderstanding of data sync patterns (bi-directional sync, ETL processes)\n\nTicket/case management systems (Jira, Linear, ServiceNow, or similar)\n\nSoft Skills\nClear communicator: Can translate technical issues for both engineers and clients\n\nUrgency-driven: Understands that billing system issues directly impact client revenue\n\nCollaborative: Works well with Principal Engineers, Account Managers, and client teams\n\nDetail-oriented: Small data mismatches can create big billing problems\n\nAdaptable: Comfortable shifting priorities based on urgent escalations\n\nOwnership mentality: Takes responsibility for seeing issues through to resolution\n\nWhy This Role Matters\nIn this position, you're protecting client revenue. When integrations fail, time doesn't get captured. When entries get stuck, billing is delayed. When migrations go wrong, clients lose trust. You'll be the technical safety net that ensures these critical systems work flawlessly.\nYou'll work with a small, highly skilled team where your contributions directly impact customer success. The Implementation team has deep knowledge of how data flows through our entire ecosystem-knowledge you'll develop and leverage to solve problems other teams can't.\nWhat Success Looks Like\nIn 30 Days:\nUnderstand Laurel's architecture and how data flows from capture to billing system\n\nShadow Principal Engineers on escalations and begin triaging basic issues independently\n\nRespond to monitoring alerts and understand when to escalate vs. resolve\n\nBecome familiar with common client PMS configurations and integration patterns\n\nIn 60 Days:\nIndependently troubleshoot and resolve Level 2 escalations\n\nCommunicate effectively with client technical contacts during incidents\n\nIdentify patterns in recurring issues and propose preventative solutions\n\nDeploy Boomi Integration for new customer from start to finish\n\nIn 90 Days:\nOwn the monitoring and alerting workflow, coordinating rapid responses to critical incidents\n\nBuild trusted relationships with key client technical contacts\n\nProactively identify integration issues before they impact clients\n\nContribute to process improvements that reduce time-to-resolution or prevent issues entirely\n\nSupport your first system migration from start to finish\n\nOur Team\nYou'll join the Implementation team, which owns the complete technical relationship between Laurel and client Practice Management Systems. Despite the name, \"Implementation\" does far more than just onboard new clients-we handle ongoing feature development, DevOps monitoring, performance optimization, and troubleshooting throughout the entire customer lifecycle.\nOur team includes Principal Partner Engineers who are experts in complex integrations and system architecture. As an Implementation Engineer, you'll work closely with them, handling the operational and support aspects that allow them to focus on strategic technical work and new implementations.\nWhy join Laurel:\nTo date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian\n\nA smart, fun, collaborative, and inclusive team\n\nGreat employee benefits, including equity and 401K\n\nBi-annual, in-person company off-sites, in unique locations, to grow and share time with the team\n\nAn opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your \"why,\" dancing in the rain, being your whole self, and sanctifying time\n\nWe encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance.\nIf you think you'd be a good fit for this role, we encourage you to apply, even if you don’t perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!","description_format":"text","description_chars":11231,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-09-16T16:36:44Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.556,"p_room":0.35,"age_days":48,"expected_fill_days":21,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":185000,"is_top_pay":true},"html_url":"https://alion.io/job/laurel-implementation-engineer","json_url":"https://alion.io/job/laurel-implementation-engineer.json","meta":{"generated_at":"2026-11-04T10:03:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15567,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452166},"rest":"https://alion.io/mcp/rest/get_company?id=452166"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flaurel-implementation-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flaurel-implementation-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flaurel-implementation-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/laurel-implementation-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flaurel-implementation-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":969089}},{"tool":"search_jobs","arguments":{"company":"laurel.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":969089},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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