{"id":3606642,"url":"https://alion.io/job/lawencon-it-support-engineer-shifting","title":"IT Support Engineer (Shifting)","company":{"id":3824462,"name":"Lawencon","domain":"lawencon.com","url":"https://alion.io/company/lawencon","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, 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issues.\nIdentify, analyze, and resolve technical issues, as well as escalate complex problems to the relevant teams when necessary.\nEnsure all IT incidents and service requests are handled promptly and in accordance with established Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).\nCoordinate with internal teams and relevant stakeholders to support IT operational requirements and resolve technical issues.\nMaintain accurate documentation of incidents, troubleshooting activities, resolutions, and operational reports.\nMonitor team performance and ensure compliance with operational standards, policies, and procedures.\nIdentify opportunities for improvement in IT operational processes to enhance service quality and operational efficiency.\nEnsure a high level of user satisfaction by providing responsive, effective, and professional IT support services.\nRequirements\n\nMinimum Diploma (D3) degree in a relevant field, such as Information Technology, Information 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