{"id":2990188,"url":"https://alion.io/job/lawsons-counter-sales","title":"Counter Sales","company":{"id":678666,"name":"Lawsons","domain":"lawsons.co.uk","url":"https://alion.io/company/lawsons","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salfords, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30175,"max":33000,"currency":"GBP","period":"year","gross":null,"usd_annual":44140},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T10:36:14Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-30T15:31:44Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Role Overview\nWe are recruiting a Counter Sales Advisor to join our Salfords branch. This customer-facing role involves serving trade and retail customers at the branch counter, processing sales and enquiries efficiently, and supporting colleagues across sales and branch operations. The successful candidate will be customer-focused, reliable and adaptable, representing the company professionally while maintaining high standards of product knowledge, stock presentation and service.\nMain Responsibilities\nGreet customers promptly and courteously at the counter, ascertain their needs and provide knowledgeable product advice to help them find the right materials for their projects.\n\nProcess sales transactions accurately using the branch till and order systems, including taking payments, issuing receipts and managing returns or exchanges in line with company policy.\n\nPrepare quotes and handle telephone and email enquiries professionally, passing complex or trade account queries to the appropriate colleague or manager.\n\nSupport branch colleagues by picking and staging customer orders for collection, liaising with the yard and delivery teams to ensure timely fulfilment.\n\nMaintain up-to-date product and price knowledge, proactively recommending alternatives or upsell opportunities where appropriate to meet customer needs.\n\nEnsure the counter, displays and adjacent stock areas are clean, well organised and merchandised to company standards, assisting with stock replenishment as required.\n\nAccurately record customer details, sales and order information in the company systems to support invoicing and reporting.\n\nAdhere to health and safety procedures, use appropriate PPE when required and follow manual handling guidelines to protect yourself and colleagues.\n\nWork flexibly to provide cover across the branch during busy periods, supporting early starts, late finishes or occasional Saturday shifts as required.\n\nPerson Specification\nPrevious counter sales, retail or customer service experience is essential within a builders merchants, trade supplier or similar environment.\n\nExcellent customer service skills with a positive, professional telephone manner and the ability to build rapport quickly with customers from diverse backgrounds.\n\nConfident using IT systems, tills, CRM or order processing software; accurate data entry and attention to detail are important.\n\nGood product knowledge or the ability to learn product ranges, pricing and technical information quickly.\n\nFlexible, reliable and able to work as part of a team, supporting branch goals and adapting to changing priorities.\n\nPhysically able to carry out manual handling tasks and work in a busy branch environment, including outdoor yard areas in variable weather.\n\nStrong organisational skills, able to prioritise workload and manage multiple customer enquiries during peak periods.\n\nCommitment to follow company policies and health & safety procedures at all times.\n\nWorking Hours, Salary and Benefits\nPermanent, full-time role based at our Salford's branch. Typical hours are Monday to Friday 07.15 - 17.00, with 1 in 3 Saturdays (08:00 - 12:00).\n\nCompetitive salary, dependent on experience (£30,175 - £33,000)\n\n25 days’ holiday per year plus bank holidays and a celebration day, rising with service in line with company policy.\n\nCompany pension scheme.\n\nEmployee Assistance Programme and access to online GP services.\n\nComprehensive induction, ongoing product training and opportunities for development and progression within the business.\n\nStaff discounts and a supportive, team-focused working environment.\n\nWhy Join Salfords?\nWork for a well-established, family-owned company with a strong local reputation and commitment to service.\n\nBe part of a friendly, inclusive team where your customer care and product knowledge make a real difference.\n\nDevelop your skills through structured training and clear pathways for progression across the Lawsons Group.\n\nPlay an important role in helping trade and retail customers source the right products for their projects.\n\nWe are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of gender, age, background or experience. If you are a customer-focused counter sales professional who takes pride in delivering excellent service, we would like to hear from you. #MP","description_format":"text","description_chars":4355,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wood Products & Furniture","Tools & DIY Supplies","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-21T09:39:41Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.555,"p_room":0.55,"age_days":41,"expected_fill_days":33,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":44140,"is_top_pay":false},"html_url":"https://alion.io/job/lawsons-counter-sales","json_url":"https://alion.io/job/lawsons-counter-sales.json","meta":{"generated_at":"2026-10-31T03:17:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678666},"rest":"https://alion.io/mcp/rest/get_company?id=678666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flawsons-counter-sales"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flawsons-counter-sales"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flawsons-counter-sales"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lawsons-counter-sales\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flawsons-counter-sales"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2990188}},{"tool":"search_jobs","arguments":{"company":"lawsons.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2990188},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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