{"id":697697,"url":"https://alion.io/job/lawsons-telesales-2","title":"Telesales","company":{"id":678666,"name":"Lawsons","domain":"lawsons.co.uk","url":"https://alion.io/company/lawsons","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Romford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33000,"max":38000,"currency":"GBP","period":"year","gross":null,"usd_annual":51496},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-06T19:26:42Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-11-13T06:13:31Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Role Overview\nWe are recruiting a motivated Telesales professional to join our branch in Romford. This customer-focused sales role involves handling telephone enquiries, developing customer relationships and generating sales of building materials to trade and retail customers. The successful candidate will be confident communicating by telephone, commercially aware and committed to providing excellent customer service while achieving sales targets.\nMain Responsibilities\nHandle inbound and outbound telephone calls with trade, retail and account customers in a professional and helpful manner.\n\nDevelop and maintain strong relationships with existing customers, identifying opportunities to increase sales and repeat business.\n\nRespond promptly to customer enquiries, providing accurate product, pricing, availability and delivery information.\n\nProcess customer orders accurately, confirming product specifications, quantities, delivery requirements and payment details where required.\n\nPromote building materials, products, services, special offers and account facilities to meet customer needs and support branch sales.\n\nGenerate new business through proactive outbound calling, following up quotations and re-engaging dormant or lapsed customers.\n\nPrepare and follow up quotations, converting suitable opportunities into confirmed orders.\n\nWork closely with branch colleagues, suppliers, transport teams and other departments to ensure customer orders are fulfilled accurately and on time.\n\nCheck stock availability, lead times and product information, escalating queries or supply issues promptly when necessary.\n\nMaintain accurate customer, sales, quotation and order records on company systems.\n\nResolve customer queries and complaints efficiently, taking ownership through to a satisfactory outcome.\n\nAchieve agreed sales, margin, call activity and customer service targets while maintaining a high standard of service.\n\nKeep up to date with product ranges, pricing, promotions, market developments and competitor activity.\n\nFollow company policies and procedures relating to sales, credit control, data protection, health and safety and customer service.\n\nSupport the wider branch team during busy periods and contribute to a positive, professional and team-focused working environment.\n\nPerson Specification\nPrevious experience in telesales, internal sales, sales administration, customer service or a similar telephone-based role.\n\nExperience within a builders’ merchants, construction, building materials, trade or distribution environment is essential.\n\nConfident and professional telephone manner, with the ability to build rapport and influence customer buying decisions.\n\nCustomer focused, commercially aware and motivated to achieve sales and service targets.\n\nStrong communication and listening skills, with the ability to understand customer requirements and recommend suitable products.\n\nOrganised and accurate, with good attention to detail when processing orders, quotations and customer information.\n\nResilient and proactive, with the confidence to make outbound sales calls and follow up business opportunities.\n\nGood negotiation and problem-solving skills, with the ability to manage customer queries and resolve issues effectively.\n\nComfortable using telephone systems, CRM or sales order systems and Microsoft Office applications.\n\nAbility to work collaboratively with branch colleagues, customers, suppliers and delivery teams.\n\nReliable, adaptable and able to manage competing priorities in a fast-paced sales environment.\n\nKnowledge of building materials and trade customer requirements would be beneficial, although product training will be provided.\n\nWorking Hours, Salary and Benefits\nWorking hours are Monday - Friday 07.30 - 17.00 plus 1 in 2 Saturdays 08.00 - 12.00.\n\n25 days holiday entitlement plus 8 UK Bank Holidays and an additional celebration day.\n\nCompetitive Salary (dependant on experience £33,000 - £38,000)\n\nCompany pension scheme.\n\nLife Assurance / Death in Service.\n\nEmployee benefits and discounts.\n\nEmployee Assistance Programme.\n\nTraining, development and genuine career progression.\n\nSupportive, team-focused working environment.\n\nWhy Join Our Romford Branch?\nJoin an established builders’ merchants serving trade and retail customers across Romford and the surrounding area.\n\nPlay an important role in generating sales and delivering excellent customer service by telephone.\n\nBuild lasting relationships with trade customers, construction professionals and local businesses.\n\nDevelop your product knowledge, telesales skills and career within the building materials sector.\n\nBe part of a supportive branch team where commercial performance, customer service and teamwork are prioritised.\n\nLawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of gender, age, background or experience. If you are a confident Telesales professional who enjoys building customer relationships, identifying sales opportunities and delivering excellent service, we would like to hear from you. #MP","description_format":"text","description_chars":5099,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wood Products & Furniture","Tools & DIY Supplies","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-09-11T02:14:29Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.478,"p_room":0.28,"age_days":66,"expected_fill_days":33,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":51496,"is_top_pay":false},"html_url":"https://alion.io/job/lawsons-telesales-2","json_url":"https://alion.io/job/lawsons-telesales-2.json","meta":{"generated_at":"2026-11-13T07:44:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16135,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678666},"rest":"https://alion.io/mcp/rest/get_company?id=678666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flawsons-telesales-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flawsons-telesales-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flawsons-telesales-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lawsons-telesales-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flawsons-telesales-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":697697}},{"tool":"search_jobs","arguments":{"company":"lawsons.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":697697},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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