{"id":1761065,"url":"https://alion.io/job/layer3-nigeria-team-lead-it-support-application","title":"Team Lead, IT Support & Application","company":{"id":177366,"name":"Layer3 Nigeria","domain":"layer3.ng","url":"https://alion.io/company/layer3-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abuja, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2175},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cloudflare WAF","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"OneDrive","optional":false},{"name":"Power BI","optional":false},{"name":"Prometheus","optional":false},{"name":"Proxmox VE","optional":false},{"name":"Python","optional":false},{"name":"SentinelOne","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VMWare","optional":false},{"name":"Wazuh","optional":false},{"name":"Windows","optional":false},{"name":"Zabbix","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"GitHub","optional":true},{"name":"ITSM","optional":true},{"name":"QuickBooks","optional":true}],"status":"live","first_seen_at":"2026-09-23T09:45:11Z","employer_posted_date":null,"last_verified_at":"2026-09-23T09:45:11Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Layer3 is one of the fastest growing network and security infrastructure companies in West Africa, providing award-winning services, including managed and cloud services, network security, IT infrastructure management, virtualization and mobile device management solutions. Our unique model integrates best-of-breed technologies from global leaders such as Juniper Networks, Blue Coat, Polycom, AirWatch, F5, Extreme Networks and VMware, coupled with our next-generation metro fiber networks, to offer unparalleled services and after sales support to some of the most demanding customers.\n\nWe are recruiting to fill the position below:\n\nJob Title: Team Lead, IT Support & Application\n\nLocation: Abuja\n\nJob Type: Full-time\n\nAbout the Role\n\n The Team Lead, IT Support & Application is responsible for leading the end-to-end operational efficiency, reliability, and security of the organization’s on-premises infrastructure, applications, and end-user technologies.\n\n The role ensures the seamless functioning of datacenter operations, virtualization platforms, cloud services, cybersecurity controls, DevOps/MLOps workflows, and service support systems, all in alignment with organizational strategic goals and compliance standards.\n\nKey Responsibilities\n\n Lead the design, deployment, optimization, and maintenance of Layer3’s on-premises infrastructure.\n\n Implement and manage the Proxmox VE virtualization environment, including clustering, workload migrations, VM lifecycle, and enterprise backups via PBS.\n\n Administer Microsoft 365 services: SharePoint, Exchange Online, Purview, Admin Center, OneDrive, and Teams.\n\n Drive organization-wide VAPT remediation and security hardening across infrastructure and applications.\n\n As the custodian of all organizations Applications, the incumbent will be responsible for deploying SentinelOne, BitLocker, Cloudflare WAF, other endpoint security controls and applications.\n\n Coordinate and manage the software development for both DevOp and MLOps programs for the organization.\n\n Support backend engineering for Layer3Pay, mobile API integrations, and SMS automation systems.\n\n Lead the implementation and enhancement of Zabbix, Wazuh, Prometheus, Grafana, and SNMP templates for system monitoring and accountability.\n\n Develop custom monitoring templates promote monitoring system usability and contextualization.\n\n Oversee centralized IT support operations using a SharePoint-based ticketing system, ensuring SLA compliance and workflow automation.\n\n Lead intra-unit service desk optimization, escalation workflows, asset inventory modernization, and hardware lifecycle management for Application and ITSupport services and products.\n\n Train and mentor engineers in virtualization, Proxmox, Python, Power BI, networking, and engineering best practices.\n\n Participate in corporate committees including Risk Assessment, Project Steering Committee, and R&D initiatives.\n\nRequirements\n\n Experience: Minimum of 5 years of relevant experience in IT Support & Applications or a related role. \n\n Technical Skills: Proficiency in Windows, macOS, and Linux Operating Systems; knowledge of network protocols and configurations. \n\n Relevant certifications (e.g., ITIL, Vmware, Comptia, MSCDBA etc) are a plus.\n\n Experience in designing, developing, and managing cloud-based infrastructure and applications.\n\nTechnical Skills:\n\n Infrastructure & Virtualization Architecture\n\n SAN/NAS Storage Engineering\n\n PowerBI, Python, PowerApps and SharePoint Site\n\n Cloud Services (O365, Azure or AWS, Linux VMs,)\n\n Cybersecurity Hardening & Endpoint Protection\n\n ITSM, SLA Management & Service Desk Operations\n\n Backup / DR / BCP Engineering\n\n Application Support (Odoo, QuickBooks, Custom Apps)\n\n DevOps & MLOps (CI/CD, GitHub, Automation)\n\n Network Monitoring (Zabbix, Wazuh, Prometheus, Grafana)\n\n Leadership, Training & Team Development\n\n Cost Optimization & Strategic Planning\n\nApplication Closing Date\n\nNot Specified.\n\nHow to Apply\n\nInterested and qualified candidates should:\n\nClick here to apply online\n\nNote: Only qualified candidates would be contacted.","description_format":"text","description_chars":4087,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Data Centers & Colocation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-03T12:37:46Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.763,"p_room":0.55,"age_days":26,"expected_fill_days":26,"reasons":["seen:26","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/layer3-nigeria-team-lead-it-support-application","json_url":"https://alion.io/job/layer3-nigeria-team-lead-it-support-application.json","meta":{"generated_at":"2026-10-20T08:04:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177366},"rest":"https://alion.io/mcp/rest/get_company?id=177366"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flayer3-nigeria-team-lead-it-support-application"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flayer3-nigeria-team-lead-it-support-application"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flayer3-nigeria-team-lead-it-support-application"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/layer3-nigeria-team-lead-it-support-application\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flayer3-nigeria-team-lead-it-support-application"}]}