IT Support Analyst IV

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge and experience in six key areas of finance: Investment Banking, Debt Capital Markets, Institutional Equities, Private Equity, Precious Metals and Foreign Exchange & Money Market. Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs.

Position Overview - IT Support Analyst

This role is primarily responsible for providing RTB support for Banking Operations technology applications in a 24x7 follow the sun global support environment.

Role and Responsibilities

• Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally

• Perform proactive application health checks to prevent potential failures

• Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.

• Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.

• Ensure problem resolutions are released in production on-time and with high quality.

• Ensure all changes to the Production Environment follow the TD Securities Change management process.

• Ensure change activities are performed on time, minimizing risk to the service/business environment

• Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure

• Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.

• Update knowledge-based articles on timely manner and conduct trainings across regions.

• Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.

• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.

• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

• Provide after- hours support if required

Job Requirements

Specific Educational Requirements:

• Experience in Banking Operations technologiesand operations related to Compliance and Surveillance

• Practical working experience in multi-tier applications support.

• Practical experience of support both Physical, and VMware environments

• Understanding of financial markets and products.

• Must have experience working with developers, business analysts, and infrastructure support teams.

• Experience in scripting, automation and process improvement

• Strong understanding of ITIL Incident Management, Problem Management and Change Management

• Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java.

• Experience in usage and configuration of monitoring tools. Eg: Datadog, Dynatrace, Splunk, ITRS Geneos.

• Experience in release/deployment both manual deployment and using CI/CD tools like Jenkins/GITHub

• Good understanding of Azure Cloud environment

• Excellent written and verbal communication skills. Ability to clearly articulate a concise, focused and audience-targeted message (communication efficiency) an absolute must.

Skills Category

• Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk

• Knowledge of cloud technologies, including Azure

• Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python

• Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server

• Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL

• Experience in messaging, middleware, Java application servers

• Computer science or Mathematics degree desired

Additional Information :

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

• Learn voraciously, stretch your thinking, share your knowledge and educate others.

• Communicate and collaborate with both technical and non-technical professionals.

• Cultivate winning relationships by building trust with business and technology partners.

• Share our commitment to productivity, effectiveness and operational efficiency.

• Embrace change and witness amazing things happen - from the inside.

#LI_Tech

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):