{"id":2567568,"url":"https://alion.io/job/lbg-customer-operations-specialist","title":"Customer Operations Specialist","company":{"id":4431608,"name":"LBG","domain":"lbg.com","url":"https://alion.io/company/lbg-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Douglas, Isle of Man"],"countries":["IM"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28776,"max":30290,"currency":"GBP","period":"year","gross":null,"usd_annual":39828},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-15T02:38:01Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"End Date\nWednesday 14 October 2026Salary Range\n£28,776 - £30,290We support flexible working - click here for more information on flexible working options\nFlexible Working Options\nFlexibility in when hours are worked, Hybrid Working, Job Share, Reduced HoursJob Description Summary\nPlease note this role is only available for colleagues residing in, or to those who hold right to work permits for Isle of Man.This is a full time, permanent role based in the Isle of Man - although part time hours may be considered.\nJob Description\nJOB TITLE: Customer Operations Specialist\nSALARY: £28,776\nLOCATION(S): Isle of Man\nHOURS: Full-time, 35 hours per week. Part-time working patterns may be considered\nWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.\nColleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.\nWhat you’ll be doing:\nWe're looking for a Customer Operations Specialist to join our Client Delivery team.\nThis is a fantastic opportunity to build broad operational experience whilst helping deliver outstanding service to customers across a variety of journeys including onboarding, account servicing, maintenance and customer support activities.\nNo two days are the same. You'll work with colleagues across multiple teams, use digital tools to simplify processes and help ensure we deliver the right outcomes for our customers first time.\nWe're particularly interested in people who enjoy solving problems, taking ownership and continuously looking for ways to improve customer experiences.\nIn this role you’ll:\nSupport customers through key onboarding, servicing and account maintenance journeys, ensuring requests are handled from start to finish\n\nComplete activity accurately and in line with risk, regulatory and operational requirements\n\nWork collaboratively across Client Delivery to resolve queries and deliver the right customer outcomes\n\nUse digital tools and systems confidently to manage work, track progress and support efficient processing\n\nIdentify opportunities to simplify processes, improve customer experience and support continuous improvement activity.\n\nWhy join us?\nWe’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.\nWhat we’re looking for?\nExperience in a customer service, operational or administrative role, ideally gained over at least 12 months\n\nStrong organisational skills with the ability to manage competing priorities and follow tasks through to completion\n\nHigh attention to detail, with the ability to complete work accurately and in line with procedures\n\nConfidence using technology, digital tools and multiple systems to manage customer or operational activity\n\nStrong communication and teamwork skills, with the ability to work well across different teams\n\nAbility to take ownership of customer queries, solve problems and escalate where appropriate.\n\nAnd any experience of these would be great:\nExperience working in banking, financial services or another regulated environment\n\nKnowledge of customer onboarding, account servicing or operational processing\n\nExperience supporting process improvement, change activity or digitisation.\n\nWe know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.\nThis is a place for you:\nOur ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.\nWe also offer a wide-ranging benefits package, which includes:\nA generous pension contribution of up to 15%\n\nAn annual performance-related bonus\n\nShare schemes including free shares\n\nBenefits you can adapt to your lifestyle, such as discounted shopping\n\n22 days’ holiday, with bank holidays on top\n\nA range of wellbeing initiatives and generous parental leave policies.\n\nReady for a career where you’ll learn and thrive?\nApply today and find out more.\nPlease note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.\nAt Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.\nWe keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.\nWe're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.","description_format":"text","description_chars":5490,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Equity","Flexible schedule","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Isle of Man","iso":"IM","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T22:14:00Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.723,"p_room":0.9,"age_days":15,"expected_fill_days":25,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":39828,"is_top_pay":false},"html_url":"https://alion.io/job/lbg-customer-operations-specialist","json_url":"https://alion.io/job/lbg-customer-operations-specialist.json","meta":{"generated_at":"2026-10-15T18:08:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27521,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4431608},"rest":"https://alion.io/mcp/rest/get_company?id=4431608"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flbg-customer-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flbg-customer-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flbg-customer-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lbg-customer-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flbg-customer-operations-specialist"}]}