{"id":755202,"url":"https://alion.io/job/lckygroup-customer-support-agent-finnish-speaking","title":"Customer Support Agent (Finnish Speaking)","company":{"id":674430,"name":"LCKY Group","domain":"lckygroup.com","url":"https://alion.io/company/lckygroup","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sliema, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T10:45:30Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-09-24T09:20:18Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"We are looking for a Finnish speaking Customer Support Agent to join our growing team.\nLCKY Group is looking to hire a Finnish-speaking Customer Support Agent to deliver a high level of service while always ensuring player satisfaction.\nBased in our fantastic office in Sliema, Malta, you will have the opportunity to be part of something unique and help our business to continue to provide a first-class service to all of our customers.\nWe are growing rapidly so this could be a great step into long term career progression.\nWhat will you be doing?\nRespond promptly and professionally to customer inquiries via live chat and email.\n\nProvide accurate information and support to players regarding games, promotions, accounts, and technical issues.\n\nResolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.\n\nAssist with account verification processes, including KYC (Know Your Customer).\n\nMonitor and report on player feedback, suggesting improvements to enhance the player experience.\n\nCollaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.\n\nStay up to date with industry trends, game updates, and company policies to provide informed assistance.\n\nParticipate in training sessions and team meetings to continuously improve service skills and product knowledge.\n\nWho are you?\nHold a proven background in a customer support role, ideally within the iGaming environment\n\nPrevious sportsbook experience would be a plus\n\nNative level of Finnish with a good level of English\n\nExceptional communication skills, both written and verbal\n\nHigh level of attention to detail\n\nEnjoy problem solving\n\nAbility to work well under pressure\n\nBy joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, but you’ll also enjoy a range of fantastic perks!\nA competitive and attractive salary\n\nPrivate health insurance\n\nAnnual wellbeing benefit allowance\n\nA weekly breakfast\n\nSocial events for building strong relationships with colleagues\n\nAbout LCKY Group:\nLCKY Group brings together a portfolio of leading online casino brands - LuckyCasino, HappyCasino, FlaxCasino, Vera&John, OneCasino and RoyalCasino - alongside its in-house game studio, Swintt. With a strong people-led culture and a proven ability to build and scale in regulated environments, the group is well positioned to accelerate its momentum across key markets.\nLCKY Group continues to expand across international markets: Sweden, Finland, Ontario, and Chile, as well as in Spain, Denmark and the Netherlands. The Group is home to a diverse and multiskilled workforce, based in a range of locations, including Malta, Stockholm, Sofia, Barcelona, Estepona, Gibraltar and Melilla.\nThe Group also operates in the B2B vertical through its in-house game development studio, Swintt, which delivers high-quality slot games to operators worldwide.\nWith an unshakeable belief in its people that’s woven into the company’s DNA, LCKY Group looks boldly to the future with a focus on building appeal in regulated market.\nLearn more about us at https://www.lckygroup.com/\nAt LCKY Group we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.","description_format":"text","description_chars":3491,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Finnish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Malta","iso":"MT","kind":"country"},{"name":"Gibraltar","iso":"GI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T16:57:18Z"}],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.558,"p_room":0.55,"age_days":22,"expected_fill_days":20,"reasons":["conf:68","win:tail"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lckygroup-customer-support-agent-finnish-speaking","json_url":"https://alion.io/job/lckygroup-customer-support-agent-finnish-speaking.json","meta":{"generated_at":"2026-09-25T00:56:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":861,"day_limit":5000,"remaining_today":4139,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}