{"id":1714902,"url":"https://alion.io/job/lcsnet-it-technical-analyst","title":"IT Technical Analyst","company":{"id":3044961,"name":"Life Care Services","domain":"lcsnet.com","url":"https://alion.io/company/lcsnet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Des Moines, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":62000,"currency":"USD","period":"year","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-11T18:32:32Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-09T01:27:07Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"The IT Technical Analyst is responsible for providing prompt technical support and customer service, service desk call and ticket troubleshooting, diagnosis and resolution for incidents and requests, end user workstation and device support and training, and assisting with technical projects for the corporate office, business units and community user base.\nThis position is required to participate in an on call rotation schedule. This position reports to the Senior Manager, IT Technical Services.\nExperience is Everything.\nAt LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.\nWhat You’ll Do:\nProvide exceptional customer service and technical support to end users across corporate and community locations through phone, email, in-person interactions, and remote support tools.\n\nInstall, configure, troubleshoot, maintain, and support Windows operating systems, desktop and laptop hardware, software deployments, system upgrades, imaging processes, and break-fix activities.\n\nSupport Microsoft 365 applications and services, including Outlook, Microsoft Office, Teams, OneDrive, SharePoint, Edge, and basic Microsoft 365 administration such as mailbox, license, distribution group, and shared mailbox management.\n\nAdminister user accounts and access throughout the employee lifecycle, including onboarding, role changes, terminations, password resets, account maintenance, and security group administration.\n\nSupport endpoint management and security solutions, including antivirus, endpoint protection, disk encryption, device management platforms, and security best practices.\n\nTroubleshoot and resolve issues related to networks, VPN connectivity, printers, multifunction devices, mobile devices, and end-user peripherals such as monitors, webcams, docking stations, headsets, keyboards, and mice.\n\nProvide support for conference room and collaboration technologies, including Microsoft Teams Rooms, audio/video systems, and related equipment.\n\nCreate, manage, document, and resolve service requests, incidents, and support tickets while ensuring accurate categorization and assignment of labor and billing information.\n\nEscalate and coordinate issue resolution with internal support teams, vendors, and third-party service providers as necessary.\n\nContribute to the development and maintenance of knowledge articles, troubleshooting documentation, support procedures, workflows, and training materials to improve service delivery and operational efficiency.\n\nAssist with user education and technology training initiatives, promoting effective utilization of technology solutions.\n\nIdentify opportunities to improve support processes, procedures, and customer experiences through continuous improvement efforts.\n\nRecognize and escalate potential security threats, phishing attempts, suspicious activities, and policy violations in accordance with established security protocols.\n\nAdhere to incident, request, change, and knowledge management processes and service level expectations.\n\nParticipate in Technology Support Center (TSC) operational rotations, including phone support, email support, omnichannel support, project assignments, and other departmental responsibilities.\n\nPerform additional duties and responsibilities as assigned.\n\nWhat We’re Looking For:\nRequired qualificationsTwo-year degree or equivalent combination of education and demonstrated experience\n2 -4 years of service desk, desktop support, or technical support experience\nExperience supporting and troubleshooting Windows workstations, laptops, mobile devices, peripherals, printers, and related hardware.\nStrong knowledge of Windows 11, Microsoft 365, and core productivity applications including Outlook, Teams, OneDrive, SharePoint, and Office.\nWorking knowledge of Microsoft Entra ID (Azure AD), account administration, group management, and Microsoft 365 user support.\nFamiliarity with endpoint management technologies, including Microsoft Intune, mobile device management (MDM), and endpoint security solutions.\nBasic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.\nStrong analytical, troubleshooting, and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.\nExcellent customer service and communication skills, with the ability to effectively support both technical and non-technical users through multiple support channels.\nAbility to manage multiple priorities, work independently and collaboratively, adapt to changing business needs, and maintain professionalism in high-pressure situations.\nStrong documentation skills, including the creation and maintenance of knowledge articles, support procedures, and technical documentation.\nExperience with IT service management (ITSM) platforms; experience with BMC Helix and PowerShell scripting is preferred. \n\nPreferred qualificationsCertifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent\nExperience supporting Microsoft 365 environments\nExperience working with IT Service Management (ITSM) frameworks such as ITIL \nExperience working in healthcare, senior living, or multi-site support environments \n\nWhy Join Us?\nIndustry Leader.\nInclusive & collaborative culture.\nTop Workplace USA.\nTop Workplace Iowa.\nCharity and community involvement.\nOutstanding advancement opportunities.\nOngoing career development.\nBenefits\nCompetitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(K) with company match and paid parental leave.\nOur Commitment\nLCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and value for those living in, working for and affiliated with the community. Check us out on our website: https://www.lcsliving.com\nAdditional Information\nTravel frequency: 0-10%\nEstimated Salary: $50,000 - $62,000\nThe actual title & salary will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.\nA POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED.\nLCS IS AN EQUAL OPPORTUNITY EMPLOYER.","description_format":"text","description_chars":7080,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T18:23:47Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.471,"p_room":0.55,"age_days":26,"expected_fill_days":20,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/lcsnet-it-technical-analyst","json_url":"https://alion.io/job/lcsnet-it-technical-analyst.json","meta":{"generated_at":"2026-10-09T03:12:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1634,"day_limit":5000,"remaining_today":3366,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3044961},"rest":"https://alion.io/mcp/rest/get_company?id=3044961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flcsnet-it-technical-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flcsnet-it-technical-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flcsnet-it-technical-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lcsnet-it-technical-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flcsnet-it-technical-analyst"}]}