Onsite Concierge & Operations Associate (M/W/X) - Temporary contract - Lech

Bramble Ski by Le Collectionist is the specialist in exceptional alpine holidays, curating unforgettable stays in some of the world's most prestigious ski destinations. From iconic chalets in the French Alps to exclusive retreats in Switzerland and Austria, Bramble Ski combines breathtaking properties with highly personalised services to create seamless, tailor-made experiences for families and groups.

Every chalet in our portfolio is carefully selected for its character, location and outstanding quality, offering guests the perfect setting to reconnect, celebrate and create lasting memories in the mountains.

Our dedicated local teams and expert concierges take care of every aspect of the journey, allowing guests to focus entirely on enjoying their time together. From private chefs, ski instructors and childcare to helicopter transfers, wellness treatments and exclusive mountain experiences, every stay is thoughtfully designed around each guest's wishes. At Bramble Ski, luxury is defined by effortless service, genuine hospitality and unforgettable moments on and off the slopes.

Role:

Bramble Ski by Le Collectionist, is looking for a highly motivated and experienced Onsite Concierge & Operations Associate to support the daily operations of one of our luxury Alpine residences during the winter season.

As an Onsite Concierge & Operations Associate, you will be the primary point of contact for our guests, responsible for ensuring every element of their stay exceeds expectations. You will lead the front-of-house team and ensure that service, housekeeping, and property presentation are maintained to the highest standard at all times.

This is a hands-on leadership role requiring strong operational skills, discretion, and a genuine passion for luxury hospitality. You’ll be expected to work alongside your team, support them logistically, and demonstrate initiative in a dynamic, guest-focused environment.

Responsibilities:

Guest Experience & Concierge Services

• Act as the main point of contact for all guest requests, from arrival through departure

• Deliver personalised and discreet service, anticipating guest needs and preferences

• Coordinate in-resort services (transfers, ski lessons, wellness treatments, restaurant bookings, etc.)

• Manage feedback and resolve issues proactively to ensure total guest satisfaction

Team Leadership & Daily Operations

• Lead and support the front-of-house and housekeeping team within the residence

• Oversee daily service routines and uphold Bramble Ski’s hospitality standards

• Work closely with the Head Housekeeper and Chef (where applicable) to ensure seamless guest service

• Motivate your team through example, feedback, and active involvement in daily duties

Property Oversight & Logistics

• Ensure the residence is always impeccably presented, guest-ready, and stocked with necessary supplies

• Carry out regular inspections and promptly report or resolve any maintenance or technical issues

• Support the team with logistical tasks, such as deliveries, snow clearance coordination, or IT setup

• Manage inventories and contribute to smooth changeover days

Communication & Coordination

• Serve as the link between guests, resort staff, and central management

• Coordinate with the Pre-arrival and in-resort concierge teams for seamless guest handovers

• Ensure smooth internal communication to maintain high levels of service and operational efficiency

Schedules & specificities:

Bramble Ski operates in accordance with Austrian labour law and applicable collective agreements.. Due to operational requirements, work on Saturdays and Sundays may be required, particularly during high season.

Working schedules are organized on a rotating basis and communicated at least one week in advance, in coordination with the wider team. All scheduling complies with Austrian regulations on working time, rest periods, and maximum weekly working hours.

Overtime is managed in line with Austrian labour law and applicable collective agreements and is compensated either through time off in lieu or payment, as legally required.

All scheduling and compensation practices must remain fully compliant with Austrian labour law, and adjustments will be made where necessary to ensure ongoing compliance.

Ideal Candidate:

• Minimum 2-3 years' experience in luxury hospitality or concierge roles, ideally in chalets, villas, or boutique hotels

• Confident team leader with excellent interpersonal and communication skills

• Strong knowledge of luxury service standards and guest expectations

• Hands-on and adaptable, with the ability to work both independently and as part of a team

• Calm under pressure, with excellent problem-solving and organisational skills

• Fluent in English; French or German is a strong asset

• Comfortable with tech tools (scheduling apps, CRM, POS systems)

• Well-presented, professional, and passionate about mountain life and high-end travel