{"id":2037549,"url":"https://alion.io/job/lead-forensics-customer-success-manager-2","title":"B2B Account Manager","company":{"id":1777003,"name":"Lead Forensics","domain":"leadforensics.com","url":"https://alion.io/company/leadforensics","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portsmouth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":40000,"currency":"GBP","period":"year","gross":null,"usd_annual":52940},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T16:16:44Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T11:27:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Account Manager (Customer Success Manager)\n(Portsmouth, UK) Hybrid/Office based.\nWorking Hours - 8.30-5.30pm Monday-Friday\nSalary - £30,000- £40,000\nBy year one you can expect to be earning an OTE of £50,000+ reaching £60,000 by year two.\nLead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.\nTo be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.\nIn this role, you will be:\nBuilding & maintaining strong client relationships with a portfolio of business customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.\n\nIdentifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required\n\nContributing to revenue growth by upselling/uplifting client contracts\n\nNegotiating contract renewals and expansion proposals\n\nIdentifying further use cases to increase value and liaise regularly to develop strategies\n\nWork towards weekly KPI’s and monthly targets; both individually and as a team.\n\nWhat we offer you:\nClear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.\n\nWorld class training - A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.\n\nTeam Incentives - recent trips include Vegas, Croatia, Rhodes and more for top performers.\n\nRegular company socials\n\nCommission scheme\n\nEnhanced Sick Pay, Maternity and Paternity pay.\n\nPension scheme with employer contributions\n\n25 days holiday plus bank holidays\n\nFree parking + onsite gym\n\nEmployee assistance programme\n\nHybrid working\n\nHere’s what you’ll need for success:\nAt least 2-3 years of experience within a Account Management or Customer Success role.\n\nExperience in using CRM systems\n\nA confident personality/Great Communication Skills\n\nExperience interacting with Director Level individuals\n\nStrategic thinker with problem solving skills\n\nConfident & Tenacious\n\nSelf-Starter with a passion for delivering & meeting targets\n\nStrong negotiating skills\n\nThis role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!\nJob Type: Full-Time, Monday -Friday\n#SaaS #B2B #CSM #Account Manager #Business Account #Customer Service\nCSMPO26","description_format":"text","description_chars":2911,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation"],"lifecycle":[{"event":"open","at":"2026-10-07T16:41:22Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.899,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":52940,"is_top_pay":false},"html_url":"https://alion.io/job/lead-forensics-customer-success-manager-2","json_url":"https://alion.io/job/lead-forensics-customer-success-manager-2.json","meta":{"generated_at":"2026-10-12T12:19:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1777003},"rest":"https://alion.io/mcp/rest/get_company?id=1777003"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flead-forensics-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flead-forensics-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flead-forensics-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lead-forensics-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flead-forensics-customer-success-manager-2"}]}