{"id":1354585,"url":"https://alion.io/job/lead-forensics-customer-success-manager","title":"Customer Success Manager","company":{"id":1777003,"name":"Lead Forensics","domain":"leadforensics.com","url":"https://alion.io/company/leadforensics","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-22T18:38:27Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-11T22:12:36Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"Customer Success Manager\nBase salary up to $65,000, plus commission\nLocation: Scottsdale, Arizona \n(Hybrid working - 3 days a week required in the Office. Remote working is not offered.)\nLead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.\nWe can offer you structured career progression with the opportunity to promote every 6 months, with a $5,000 salary increase at each stage, based on performance.\nTypical earnings (including base and commission) for CSMs can exceed:\nFirst year: $80,000-$85,000\n\nSecond year: $90,000-$95,000\n\nThird year and beyond: $100,000+\n\nA little about the role, you will be;\nBuilding and maintaining client relationships\n\nProviding support and assistance throughout the contract lifetime\n\nIdentifying further use cases to increase value and liaise regularly to develop strategies\n\nContributing to revenue growth by upselling/uplifting client contracts\n\nHosting online meetings with various stakeholders to review the progress of their desired outcomes\n\nIdentifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required\n\nNegotiating contract renewals and expansion proposals\n\nWorking towards weekly KPI’s and monthly targets; both individually and as a team.\n\nA little about you:\nSales/Account Management or Customer Success background\n\nExperience in using CRM systems\n\nPrevious experience with interacting with Director Level individuals\n\nIntermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)\n\nGreat Communications skills\n\nStrategic thinker with problems solving skills\n\nStrong negotiating skills\n\nPreviously worked towards targets and KPI’s\n\nWhy Lead Forensics?\nReceive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program\n\n20 PTO days, 9 public holidays and your birthday off as standard!\n\nIncentive trips abroad for top performers every quarter (recent destinations include Aruba, Barbados and Vegas!)\n\nGive back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events\n\nSocial team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.\n\n#accountmanagement #saas #customersuccess #clientsuccess #salesengineer #zr","description_format":"text","description_chars":2762,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Development","E-learning","B2B Commerce"],"lifecycle":[{"event":"open","at":"2026-09-27T21:48:29Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.371,"p_room":0.28,"age_days":79,"expected_fill_days":29,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/lead-forensics-customer-success-manager","json_url":"https://alion.io/job/lead-forensics-customer-success-manager.json","meta":{"generated_at":"2026-10-12T01:07:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1777003},"rest":"https://alion.io/mcp/rest/get_company?id=1777003"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flead-forensics-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flead-forensics-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flead-forensics-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lead-forensics-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flead-forensics-customer-success-manager"}]}