{"id":1659259,"url":"https://alion.io/job/leaddesk-operations-specialist","title":"Operations Specialist","company":{"id":697616,"name":"LeadDesk","domain":"leaddesk.com","url":"https://alion.io/company/leaddesk","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Helsinki, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T10:58:24Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T08:20:29Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Would you like to play a key role in an operationally critical process, one where doing the detailed work properly keeps everything running smoothly for our customers?\nNice to meet you! I'm Milja Valentine, a Senior Talent Partner at LeadDesk. Together with Sanna Mutka, our CPaaS (Communications Platform as a Service) Director, we're now looking for an Operations Specialist to join our team in Helsinki.\nAs part of our SaaS solutions bringing together customer communications for businesses across Europe, we provide virtual phone numbers to enable connectivity within the platform. In this role, you'll own customer requests related to opening and maintaining phone numbers end to end: coordinating with internal stakeholders, checking the documentation each order needs, ordering the number, coordinating with our telecom operator partners, and making sure every step follows the correct process. While it may not be the most visible role, it is critical to keeping our solutions running and keeping LeadDesk compliant and trusted across every market we operate in.\nWhat's in it for you\nOwn a well-defined, specialised area, and once you've learned it, it's yours to run \nRoom to go deeper. As you grow into the role, you'll take on more complex cases, not just the basics \nGood support to succeed: you'll be paired with an experienced colleague who knows numbering inside out and mentors you from day one, and you'll sit alongside our support team, so you're never solving things alone \nIf you enjoy structured work with a defined sense of progress and completion, this role will suit you well \nInternational playground. Collaborate with colleagues from 27 nationalities across our 7 countries \nBe part of a publicly listed SaaS company that builds its own technology and keeps investing in product and innovation \nFlexible and hybrid. Enjoy work-life balance with flexible hours and a hybrid model, 3 days a week at our HQ Helsinki office in Kallio \nWe enjoy spending time together through company events and team activities. Our welcoming office is stocked with snacks and benefits include lunch and culture/sports benefits. \nWhat you can expect as an Operations Specialist at LeadDesk\nProviding an excellent service experience in every request, whether you're working directly with a customer or through other stakeholders \nProcessing numbering requests for LeadDesk customers across all the countries we operate in, each governed by its own regulations \nReviewing and verifying the documentation each order requires \nOrdering numbers from, and coordinating routing with, our telecom operator partners, sometimes directly in their portals \nActing as the link between sales, customers and operators to keep orders moving, and making sure everything is handled according to the correct process \nSupporting other numbering-related tickets, including number activations \nManaging your queue through busier, seasonal periods when ticket volumes increase \nWhat success looks like in this role in the first 6 months and beyond\nCustomers can rely on their numbering requests being handled smoothly and professionally \nYou can independently handle the majority of routine customer requests from start to finish \nYou've started to build a solid understanding of the regulatory requirements in each country you support \nYou've built strong working relationships with key stakeholders across the operations function and other teams, such as sales \nYou're not afraid to challenge a request when it doesn't follow the correct process, and you know when to raise it yourself or seek support \nThis is where the match happens\nMust-haves\nA customer-first mindset and the ability to communicate clearly and professionally with customers \nPrevious experience working with customers or stakeholders, whether through work or studies \nA structured, precise approach and good logical thinking skills \nPatience to follow detailed processes consistently, even when the work repeats \nThe confidence to raise an issue with a stakeholder when something needs to go through the correct channel \nFluent in Finnish and English, spoken and written \nComfortable learning and navigating several IT systems and portals in parallel \nExcellent written communication, since most of the work happens through tickets and written correspondence \nWe don’t expect your previous experience to be a perfect match for this role, and you don’t need any prior experience with numbering or the other role-specific topics either. We’ll teach you the specifics you need to know as part of your onboarding and support you as you get up to speed. What matters most are your core skills, your eagerness to learn, and your willingness to take ownership. These are the things that will help you succeed in the role.\nSo, if the role sounds interesting but the field itself is completely new to you, don’t let that hold you back from applying!\nNice-to-haves\nFluency in another European language, such as Swedish, Norwegian, Danish, Dutch, German, or Spanish \nPrevious experience in written customer service \nExperience using ticketing systems\nPracticalities\nLocation: Helsinki HQ (hybrid work model, 3 days a week at the office) \nEmployment: Full-time, permanent \nStart date: January 2027, or as agreed.\nSalary: 2 632€/month \nWork permit in Finland: Required \nWhat's next?\nSubmit your application by 8.10.2026. We're reviewing applications continuously, so don't wait too long!\nIf you have questions, please contact Milja Valentine from the Talent team, milja.valentine(at)leaddesk.com.\nAbout LeadDesk\nAt LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Our AI-powered cloud platform is a single solution for outbound sales, inbound sales, and customer service, enabling hundreds of millions of customer interactions every year. \nWhen it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. You're now part of an exciting journey, helping LeadDesk become Europe's most trusted AI-driven, voice-first customer interaction platform. \nWe welcome people from all backgrounds and walks of life. Our people represent a wide range of cultures, nationalities, and perspectives. We hire based on skills and potential, and we're committed to providing equal opportunity for all applicants.","description_format":"text","description_chars":6392,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Swedish","level":"All levels","optional":false},{"language":"Finnish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Company events","Hybrid work"],"hiring_locations":[{"name":"Finland","iso":"FI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-02T03:00:47Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.763,"p_room":0.9,"age_days":11,"expected_fill_days":33,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/leaddesk-operations-specialist","json_url":"https://alion.io/job/leaddesk-operations-specialist.json","meta":{"generated_at":"2026-10-13T09:33:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14486,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697616},"rest":"https://alion.io/mcp/rest/get_company?id=697616"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleaddesk-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleaddesk-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleaddesk-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leaddesk-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleaddesk-operations-specialist"}]}