{"id":4294775,"url":"https://alion.io/job/leadsonline-field-service-technician","title":"Field Service Technician","company":{"id":1977397,"name":"LeadsOnline","domain":"leadsonline.com","url":"https://alion.io/company/leadsonline","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carrollton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T05:00:00Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T19:58:24Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Join the Force Behind Law Enforcement Success\nAt LeadsOnline, we provide crime-solving technology to law enforcement agencies across the globe. The company’s suite of investigative solutions includes data, analysis, and ballistic identification tools that help solve a range of cases – from property and people to gun crimes and other violent offenses. Founded in 2000, LeadsOnline serves over 5,500 U.S. law enforcement agencies and public safety organizations in more than 80 countries. From the crime scene to the courtroom our innovations are designed to enhance investigative capabilities, improve case outcomes, and streamline operations to ensure justice can be delivered. Everything we do is grounded in our core values of Service, Energy, Ownership, and People—and we’re looking for someone who embodies these principles.\nLeadsOnline is looking for a sharp, ambitious, and proactive Field Tech looking to make your mark in a fast-growing company. Do you want to be part of a dynamic team where your expertise will directly shape the company’s success? If you’re nodding “yes,” keep reading -this might be your dream opportunity! \nWhat You’ll Do (Your Key Responsibilities) \nUnder the supervision of the Field Services Manager, the Field Technician is responsible for the performance of a variety of technical services at the customer/user site. All services are delivered under the authority of either the Support or Integration group within the scope of procedure and protocols as determined by the Field Services Manager. \nReceive and review dispatch documentation including work instructions, travel instructions and test protocols. \nExecute work in accordance with latest procedures and protocols issued by the Field Services Manager or his designee. \nProvide verbal and written reports to the individuals and departments responsible for the dispatch as instructed by current protocol. \nComplete and deliver all quality documents resulting from the site service. \nEstablish and maintain a professional relationship with all customer/user sites. \nManage travel expenses and other administrative duties in accordance with administrative procedures. \nBe familiar with mechanical and electrical precision measuring tools such as digital multi-meter, amp meter and mechanical precision tools. \nUsing schematic diagrams and work instructions to troubleshoot replace and test electrical mechanical line replacement components. \n Key Competencies:\n External/Internal Customer Focus \nPrimary focus of work is to always exceed the customer’s expectations. \nMet customer’s needs beyond returning the product to working order. \nAlways professional and presents a positive image of FTI to the customer. \nJob Knowledge/Efficiency \nStay informed of work processes so work is completed in a timely manner\nIs fully education on the FT systems and knows what to look for to resolve issues promptly. \nResults Driven/Initiative \nWill continue working to see the job through to completion \nOvercomes obstacles that interfere with getting the work done \nQuality \nDemonstrates high personal work standards and shows concern for accuracy and completeness of work activities \nAccepts responsibility for the outcome of own work \nDelivers the best possible product to the customer \nDetail-Oriented \nLooks beyond the standard testing protocol to identify and resolve issues \nInterpersonal Skills/Communications \nRepresents the company well – communicates in a professional and friendly manner with all groups \nDemonstrates an ability to adjust the message to ensure full comprehension by the audience \nProvides timely feedback to direct supervisor and ensures full understanding of what’s happening in the field – never leaves supervisor to get blindsided \nWritten communications are grammatically correct, concise and timely \n Planning/Organization/Pro-Activity \nAnticipates roadblocks – thinks ahead about Plan B and develops contingency plans \nPlans and organizes work so that other team members can accomplish their own work \nPrioritizes work in alignment with the needs of the customer \nAutonomy \nDemonstrates ability to accomplish assignments independently \nTeamwork \nWorks effectively and efficiently as a member of the team – provides proper feedback and communication to allow team to respond to task at hand \nWilling to provide support and advice to other team members facing challenging work tasks \n\nAdaptability/Flexibility \nAlways puts the client’s and the company’s needs first and is willing to perform work at a time most convenient to the client\nUnderstands the big picture – minor inconvenience now is better for the overall standing of the company with that client\n Influence \nPresents a positive image of FTI to the end-user through actions and work performance. \nDemonstrates the ability to communicate requirements to the customer and facilitate cooperation \nWork Ethics \nIs consistently compliant with scheduled arrival and departure times – does not inconvenience the customer by being early or late \nLooks for opportunities to provide more service than expected and improve the client’s experience with the product \n\nWhat We’re Looking For (Your Qualifications) \nGood knowledge of computer operating systems such as Windows 10 Windows 11, Server 2012 Server 2019 and server 2025. \nAA or BA in computer systems, related technologies or equivalent experience. \nThree years in electromechanical assembly and component repairs. \nStrong skills in operating systems troubleshooting. \nTwo years in Field Service repairs or related field. \nExcellent communication and interpersonal skills. \nStrong analytical and problem solving skills. \nAbility to lift up to 100 lbs. with frequent lift/carry of up to 50 lbs. \nAble to obtain and maintain any Security Clearances necessary per region. \nBilingual candidates preferred. \nMust be able to travel extensively - this role is responsible for the performance of a variety of electro-mechanical technical services at customer sites including troubleshooting, repair and testing.\n Benefits\nAs part of our comprehensive benefits package, LeadsOnline provides the following to eligible employees:\nEmployee paid Medical, Dental, and Vision\nGenerous paid vacation\n401k with company matching\nHSA with employer contributions\nFSA\nSupplemental coverage such as accident, critical illness, hospitalization, life\nShort-Term and Long-Term Disability\nParental Leave\n\nWhy Join LeadsOnline?\nBe part of a team where your work truly matters. Help law enforcement agencies serve their communities better while thriving in a supportive, mission-driven culture that values Service, Energy, Ownership, and People.\n\nWhat You Can Expect From Us:\nWe serve with Energy, diligence, and persistence. We deeply believe the work we do makes a difference in the lives of our users, the communities they protect, and the victims they serve. Guided by Ownership, we continually push to make our products better and to make each other better.\n\nAt LeadsOnline, we take our work seriously but not ourselves. You’ll find joy, camaraderie, and fun in everything we do. That’s Service, Energy, Ownership, and People in action.\n\nLeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. \n\nLeadsOnline maintains a drug-free workplace. 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