{"id":4215640,"url":"https://alion.io/job/leadventure-customer-success-manager-2","title":"Customer Success Manager","company":{"id":2901849,"name":"LeadVenture","domain":"leadventure.com","url":"https://alion.io/company/leadventure","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-13T02:40:29Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T02:40:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nPosition at LeadVenture Belize\nCustomer Success Manager\n\nJob Summary:\nThe Customer Success Manager is the primary point of contact between Net Driven and our customers, delivering the highest level of service via phone, email, and web meetings. This position uncovers each customer's goals and proactively recommends marketing solutions that address their needs, with the aim of retaining and growing their partnership with Net Driven. A successful person in this role becomes a true customer partner - helping dealers sell, service, and retain more customers, while expanding their shop's revenue opportunities.\nHere is more of what you’ll get to do:\nHelp independent auto service and tire businesses thrive in a competitive market space.\nBecome an expert on all Net Driven products (within the first 90 days of employment).\nConsistently lead quarterly business reviews with your portfolio of customers.\nBuild strong customer relationships through remote, web meetings and professional virtual communication.\nRespond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner.\nIdentify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team.\nConsistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save.\nContribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS).\nMaintain and uphold all internal processes and procedures.\nProactively seek to improve tasks and meet company goals.\nBecome an expert on and use a robust set of business tools-including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.\nYou’ll thrive in this role if you have:\nAn Associates Degree in Business Administration or related field, required.\nProfessional experience specifically in a consultative, account management, and/or customer retention role, preferred.\nExperience in digital advertising, marketing, agency, or media sales preferred; call-center experience a plus.\nDemonstrate public speaking and presentation ability. Excellent verbal and written communication skills, required.\nSuperior relationship-building skills.\nDetail oriented, punctual and professional.\nSelf-starter who works well independently, on a team, and under deadline pressure.\nA workspace that allows you to hold business meetings without interruptions. Thrive in a work-from-home position with no expected travel.\nProficient in Microsoft Office products, required\nDemonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presenceCompensation & Benefits: This role offers a competitive base salary plus performance-based incentives tied to customer retention and qualified referrals - the stronger your results, the greater your earning potential.\n\nDoes this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!\nWho are we?\nLeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.\nOur family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.\nWe are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.\nIn this role, you’ll be working with our Net Driven brand who is an industry leader specializing in digital marketing solutions for the Auto/Light Truck Tire and Auto Service industry.","description_format":"text","description_chars":4334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Web Development Services"],"lifecycle":[{"event":"open","at":"2026-11-13T02:40:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:2","win:early"],"computed_at":"2026-11-13T05:24:10Z"},"pay":null,"html_url":"https://alion.io/job/leadventure-customer-success-manager-2","json_url":"https://alion.io/job/leadventure-customer-success-manager-2.json","meta":{"generated_at":"2026-11-13T05:24:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11410,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2901849},"rest":"https://alion.io/mcp/rest/get_company?id=2901849"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleadventure-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleadventure-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleadventure-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leadventure-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleadventure-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4215640}},{"tool":"search_jobs","arguments":{"company":"leadventure.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4215640},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}