{"id":2056750,"url":"https://alion.io/job/leadventure-technical-support-specialist-3","title":"Technical Support Specialist","company":{"id":2901849,"name":"LeadVenture","domain":"leadventure.com","url":"https://alion.io/company/leadventure","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lake Oswego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":288},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bootstrap","optional":false},{"name":"DNS","optional":false},{"name":"JavaScript","optional":false},{"name":"JQuery","optional":false},{"name":"Outlook","optional":false},{"name":"Sass","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:06:08Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T01:23:57Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nPosition at LeadVenture\nTechnical Support Specialist\nAs a Technical Support Specialist, you will provide technical support to all customers using a ticket-based case tracking system and knowledge base. Technical Support Specialist agents field customer requests via phone, email, and chat.\nHere is more of what you’llget to do:\nProvide technical support for customer software applications, including proprietary software, emailand website support\n\nSign into the email, phone, and chat queues and take calls or emails as assigned and respond to customer requests in a timelyand accuratemanner\n\nInitiate, update, trackand close tickets through work order system\n\nComplete and maintainall required paperwork, records, documentsand tech support logs according to established procedures\n\nRecognize, documentand alert the supervisor of trends in customer calls and issues\n\nEscalate complex issues to appropriate staff\n\nRecommend process improvements\n\nPerform additionalresponsibilities as assigned\n\nYou’llthrive in this role if you have:\nAssociate's degree in computer science or related field.\nMinimum of 3 yearscomputer and software service experience in a fast-paced business environment.\nMinimum of 2-3 years supporting customer applications via phone in technical help desk environment.\nWorking knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, and accessibility\nWorking knowledge of website design, mobile-first and responsive web design, and CSS frameworks such as Bootstrap and flexbox\nBasic understanding of Windows folder and registry structure\nBasic understanding of DNS records and domain names\nIntermediate inMicrosoft Office suite (Outlook, Word, Excel, CRM, etc.)\n\nDemonstrated ability to work inter-departmentally to accomplishobjectives\nAbility to understand customer problems and know when to ask clarifying questions.\nAbility to identifyboth complex computer problems, analyze them, and solve them.\nAbility to describe technical information in a way that a nontechnical person can understand.\nStrong writing skills in preparing instructions and email and chat 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