{"id":1961100,"url":"https://alion.io/job/leadventure-technical-support-specialist","title":"Technical Support Specialist","company":{"id":2901849,"name":"LeadVenture","domain":"leadventure.com","url":"https://alion.io/company/leadventure","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T15:23:12Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T18:42:25Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nPosition at LeadVenture\nTechnical Support Specialist\nLeadVenture is looking for a fully remote Technical Support Specialist. This position will assist dealers with day-to-day software requests and helping dealers to get the most out of their software while troubleshooting any immediate issues. (Only candidates living in Mexico will be considered for this position)\nHere is what you’ll get to do:\nProvide first level technical support for customer software applications.\nSign into the email, phone, and chat queues and take calls, chats or emails as assigned and respond to customer requests in a timely and accurate manner.\nInitiate, update, track and close tickets through work order system.\nComplete and maintain all required paperwork, records, documents and tech support logs according to established procedures.\nRecognize, document and alert the supervisor of trends in customer calls and issues.\nEscalate complex issues to appropriate staff.\nBasic understanding of Windows folder and registry structure\nRecommend process improvements.\nManage the Phone Client to ensure calls and emailsare answered promptly. Be accountable and responsible for procedures, cases and work assigned.\nMaintain a backlog of no more than 15 active cases (new, in progress, waiting on customer)\nEducate customers to be experts on TCS products.\nCultivate a team environment with a fun and positive attitude.\nYou’ll thrive in this role if you have:\nAssociates Degree in Computer Science or related field. (Preferred)\nMinimum of 2 years computer and software service experience in a fast-paced business environment. (Preferred)\nMinimum of 1 years supporting customer applications via phone in technical help desk environment.\nSkilled in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.)\nDemonstrated ability to work inter-departmentally to accomplish objectives\nAbility to understand customer problems and know when to ask clarifying questions.\nAbility to identify complex computer problems, analyze them, and solve them.\nAbility to describe technical information in a way that a nontechnical person can understand.\nStrong writing skills in preparing instructions, email and chat responses.\nHigh capacity to learn and adapt to changing technologies and service.\nDemonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence","description_format":"text","description_chars":2517,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-06T15:23:12Z"}],"visa":[],"liveness":{"score":98,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.979,"p_room":1,"age_days":5,"expected_fill_days":31,"reasons":["conf:0","wave","velocity","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/leadventure-technical-support-specialist","json_url":"https://alion.io/job/leadventure-technical-support-specialist.json","meta":{"generated_at":"2026-10-12T21:16:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34579,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2901849},"rest":"https://alion.io/mcp/rest/get_company?id=2901849"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleadventure-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleadventure-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleadventure-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leadventure-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleadventure-technical-support-specialist"}]}