{"id":1961103,"url":"https://alion.io/job/leadventure-technical-website-support-specialist-2","title":"Technical Website Support Specialist","company":{"id":2901849,"name":"LeadVenture","domain":"leadventure.com","url":"https://alion.io/company/leadventure","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belmopan, Belize"],"countries":["BZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1374},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"JavaScript","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T15:23:12Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-08T22:00:19Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nPosition at LeadVenture Belize\nTechnical Support SpecialistTier I\nEssential Duties and Responsibilities\nProvide first level technical support to external customers for LeadVenturesoftware applications, including proprietary software, email and website support.\nTake customer calls,emails andchats as assigned and respond to customer requests in a timely and accurate manner.\nParticipate in after-hours on-call rotation as needed.\nManage (triage) incoming requests from both internal and external parties.\nEffectively troubleshoot requests that are unclear or do not include enough details.\nFacilitate workflow for more complex tasks which require graphical updates and/or advanced development work.\nInitiate, update, track and close tickets through work order systemwithin standard timelines.\nComplete and maintain all required paperwork, records, documents and tech support logs according to established procedures.\nRecognize, document and alert the supervisor of trends in customer callsand issues.\nRecommend process improvements.\nPerform additional responsibilities as assigned.\nQualifications\nEducation and Experience:\nMinimum of high school diploma.\nMinimum of 2years computer and software service experience in a fast-pacedbusiness environment.\nMinimum of 1yearsupporting software applications for external customersvia phonechat and email in technical help desk environment.\nSkilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.).\nDocumented experience with HTML, CSS, and JavaScript.\nDemonstrated ability to work inter-departmentally to accomplish objectives.\nAbility to understand customerproblems and know when to ask clarifying questions.\nAbility to identify,analyze and solve complex problems related to LeadVenture applications.\nAbility to describe technical information in a way that a nontechnical person can understand.\nStrong writing skills in preparing instructions andemail responses.\nFluent English.\nDemonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence\nDesired Experience:\nAssociates degree or some college experience in a technical area.\nHigh capacity to learn and adapt to changing technologies and service requirements.\nBasic understanding of email configuration.\nBasic understanding of DNS records and domain names.\nBasic understanding of Windows folder and registry structure.\nBilingual would be helpful.","description_format":"text","description_chars":2564,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-06T15:23:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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