Product Implementation Manager, iQueue for Inpatient Flow
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
Join our Product Implementation Team, where we partner with hospitals to make a real impact on patient care by improving bed and staffing allocation and streamline the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays. In this role, you will work closely with hospital customers, clinical teams, and internal stakeholders to ensure smooth onboarding, configuration, and adoption of our technology that optimizes patient throughput and hospital capacity management. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!
WHAT YOU'LL DO
- Lead customer implementations of our products (Patient Throughput, Clinical Staffing, or both) from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout
- Partner with Customer Success team members to ensure that the product and workflows are designed and configured accurately and optimally
- Conduct discovery and design sessions with clinical and operational stakeholders
- Communicate technical requirements and ensure that customer IT and operational teams clearly understand the data and setup needs and coordinate required security and other audits
- Design and execute unit and user acceptance test scenarios to validate system functionality, data accuracy, and workflow configurations prior to go-live
- Navigate complex database structures to troubleshoot data issues and support technical requirements gathering
- Collaborate with Project Manager on status reporting and proactive communication
- Continually evaluate and improve implementation processes, outcomes, documentation, and collateral
- Travel up to 25-50% to customer sites
WHAT YOU'LL BRING
- Bachelor's degree or equivalent years of related experience
- At least 2 years of professional experience in a client- or customer-facing role such as management consulting, customer success, or implementation management
- At least 3 years of experience in a role that is quantitative and data intensive
- Experience with healthcare IT systems including EHR data structures, HL7 messaging standards, and healthcare interoperability frameworks
- A maniacal obsession with customer happiness, success, and retention; you’re the type of person who will move mountains to solve problems and make people successful
- Experience working with cross-functional teams (product, engineering, clinical)
- Excellent communication, facilitation, and stakeholder management skills
- Strong familiarity with project management tools and best practice
- Willingness to travel up to 25-50%
BONUS POINT IF YOU HAVE
- Experience working on enterprise software products
- Experience and passion for process improvement and Lean or Six Sigma training
- A graduate degree from one of the following programs: MS, MHA, MBA
WHAT YOU'LL GET
- Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
- Competitive compensation package that includes base salary, target bonus, and stock options
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off and Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs