{"id":2116114,"url":"https://alion.io/job/leap-tools-account-manager-smb-latam","title":"Account Manager - SMB (LATAM)","company":{"id":4188025,"name":"Leap Tools","domain":"leaptools.com","url":"https://alion.io/company/leap-tools","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-24T21:24:19Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-05T21:50:17Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"About us\nAt Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.\nAbout our product\nOur technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting-edge technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table:https://www.roomvo.com/rugdemo4r\nAbout you\nYou take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions. You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. You are not afraid to convince someone to change their mind and you recognize when you need to change yours. You are excited to take on new challenges and be part of something small that is growing into something big.\nWe hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent.\nWhat You'll Do\nManage the post-onboarding customer lifecycle for a book of SMB customers\nBe responsible for key metrics such as Customer Health, Retention, and Expansion\nBecome a trusted partner to your customers so you can better understand their needs and help them achieve their goals\nEngage and share learnings across the wider Customer Success team\nServe as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences\nMaintain impeccable records in Customer Success software\nActively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized\nBe a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers\nRequirements\nYou have at least 1-2 years of experience in a B2B Account Management role\nDirect experience managing a book of business\nYou can quickly get familiar with and prioritize technically complex processes and tasks\nYou are professional and comfortable engaging C-suite executives\nYou can manage tight deadlines \nYou are comfortable using Google Workspace and Salesforce \nYou have excellent communication skills, both written and verbal\nYou are well-organized and able to manage multiple competing priorities at all times\nExperience in SaaS is mandatory\nEnglish language proficiency\nBonus: Fluency in French or Spanish\nAbout our culture\nWe're a remote-first company that encourages our employees to work from where they're most productive.\nWe work in tight-knit teams to cultivate an ownership mentality.\nWe cherish curiosity and an obsession for details because we know these details are invaluable over the long run.\nWe're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.\nAbout our hiring process\nNow: You upload your resume\nStep 1: We arrange a video call with you to assess your abilities.\nStep 2: Complete a take-home assessment.\nStep 3: You attend the second video interview soon after.\nStep 4: You receive an offer.\nAI in Recruitment - At Leap Tools, we leverage AI technology to enhance our recruitment process. These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. We are committed to the responsible use of AI in our hiring practices.\nLeap Tools is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at \nTake the Leap. Apply now.\nOur demo, in case you missed it: https://www.roomvo.com/rugdemo4r\nYou should apply to this job even if you don't fit this role perfectly because we can create a new role for you with corresponding compensation.","description_format":"text","description_chars":4984,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AR & VR Software"],"lifecycle":[{"event":"open","at":"2026-10-08T23:24:25Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.513,"p_room":0.36,"age_days":41,"expected_fill_days":21,"reasons":["conf:4","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/leap-tools-account-manager-smb-latam","json_url":"https://alion.io/job/leap-tools-account-manager-smb-latam.json","meta":{"generated_at":"2026-11-06T02:26:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4064,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4188025},"rest":"https://alion.io/mcp/rest/get_company?id=4188025"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleap-tools-account-manager-smb-latam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleap-tools-account-manager-smb-latam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleap-tools-account-manager-smb-latam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leap-tools-account-manager-smb-latam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleap-tools-account-manager-smb-latam"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2116114}},{"tool":"search_jobs","arguments":{"company":"leaptools.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2116114},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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