{"id":3900129,"url":"https://alion.io/job/lear-customer-care-quality-coordinator","title":"Customer Care Quality Coordinator","company":{"id":1797416,"name":"Lear","domain":"lear.com","url":"https://alion.io/company/lear-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0.091,"time_to_fill_p50_days":25,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Matamoros, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FMEA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-11-07T00:27:46Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T05:40:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Lear For You\nWe work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you.\nA path to a better career. A better future.\nOur teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.\nThey’re the secret to our success-empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.\nAre you ready for a better career? A better future?\nJob Description\nThe Customer Care Quality Coordinator serves as the primary liaison between the customer and the organization, ensuring timely and effective communication regarding customer requirements, quality concerns, complaints, and operational needs. This position plays a key role in maintaining customer satisfaction, driving continuous improvement, and ensuring compliance with customer-specific requirements and quality management standards.\nResponsibilities\nManage and maintain customer portals, ensuring information is accurate, updated, and submitted on time.\nAnalyze customer scorecards and coordinate improvement actions to achieve performance targets.\nPrepare and present monthly customer performance reports.\nCoordinate internal responses to customer-reported quality concerns and complaints.\nProvide training and communicate quality-related issues, customer concerns, and new quality requirements throughout the organization.\nLead Quality Review Meetings (QWR) to discuss customer quality issues and corrective actions.\nCoordinate customer visits, audits, and follow-up activities, ensuring timely closure of action plans.\nReview, read, and interpret engineering drawings, specifications, and customer requirements.\nPrepare and submit quality reports required by customers and management.\nEscalate critical situations that may impact product quality, delivery performance, or customer service.\nMonitor and coordinate internal and external containment activities related to quality issues.\nConduct product quality assessments and support decision-making through testing, analysis, and evaluation against customer expectations.\nDevelop, implement, and maintain quality systems and processes within the production plant.\nSupport continuous improvement initiatives focused on customer satisfaction and product quality.\nPerform additional assignments and special projects as directed by the Quality Manager.\nComply with all company biosafety, health, safety, and environmental requirements.\nPromote and maintain workplace organization, cleanliness, and efficiency through 5S methodologies.\nSupport and participate in activities related to IATF 16949, ISO 9001, and ISO 14001 management systems, including internal and external audits.\nQualifications\nKnowledge of quality management systems, including IATF 16949, ISO 9001, and ISO 14001.\nAbility to interpret engineering drawings, specifications, and technical documentation.\nExperience handling customer complaints, scorecards, audits, and corrective action processes.\nStrong analytical, problem-solving, and decision-making skills.\nExcellent communication and customer relationship management abilities.\nProficiency in Microsoft Office applications and customer portal management.\nAdvanced English communication skills (written and verbal).\nSkills\nNew Product Development\nAdvanced Product Quality Planning\nEight Disciplines Problem Solving (8D)\nKaizen Methodology\nStatistical Process Controls\nProcess Failure Mode And Effects Analysis (PFMEA)\nLean Six Sigma\nSupplier Quality Management\nEducation Requirements\nBachelor's degree in Engineering, Quality, Industrial Engineering, Manufacturing Engineering, or a related field.\nExperience Requirements\n3 + years of experience in automotive wire harnes manufacturing and customer quality management preferred.\nCertifications / Licenses\nAdvanced English communication skills (written and verbal).\nLanguages\nEqual Opportunity Employer\nLear Corporation is committed to fair, merit-based employment practices and equal opportunity.\nWe provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.\nApplicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. 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