{"id":3310994,"url":"https://alion.io/job/lear-logistics-specialist-customer-care","title":"Logistics specialist - customer care","company":{"id":1797416,"name":"Lear","domain":"lear.com","url":"https://alion.io/company/lear-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plzeň, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3421},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T03:24:53Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T01:48:24Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Lear For You\nLear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of talented employees in 38 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation.\nThe production plant in Ostrov u Stříbra has been operating since 2008 and is one of the key production units within the European Lear network. In Ostrov u Stříbra we produce high-quality seating systems for key customers of the automotive industry. More than 800 employees work together on attractive seat models for the Audi, BMW and Porsche.\nAbout the role:\nThis role supports customer satisfaction and operational excellence by managing customer requirements, delivery coordination, and issue resolution for JIT and JIS customers. You will act as a key link between customers and internal teams, ensuring service quality, timely communication, and adherence to company standards.\nResponsibilities\nManage customer service activities for assigned JIT and JIS customers and maintain strong customer relationships.\nCoordinate customer requirements with production teams to balance production capacity and support on-time deliveries.\nMonitor and follow up on JIT and JIS deliveries to ensure customer expectations are consistently met.\nHandle customer complaints promptly, investigate issues, and drive fair and effective resolutions.\nMaintain customer portals and ensure customer data, requirements, and communications remain accurate and up to date.\nEvaluate and report monthly customer scorecards, identifying trends and opportunities for improvement.\nProvide accurate guidance on products, services, and processes while ensuring compliance with company policies.\nFollow health, safety, quality, and ethical standards, and ensure all activities comply with company procedures and applicable legislation.\nRequirements:\n2+ years of experience in customer service, customer operations, supply chain, logistics, or a manufacturing environment.\nFamiliarity with JIT (Just-in-Time) and JIS (Just-in-Sequence) delivery concepts and customer requirements.\nStrong written and verbal communication skills with the ability to manage customer relationships professionally.\nExperience using customer portals, tracking customer performance metrics, and preparing service reports.\nWe offer:\nA great opportunity to build a career in a dynamic, growing and promising company;\nInteresting financial compensation and transportation allowance;\nContribution to pension insurance according to the Lear pension plan;\nFlexible working hours and 25 days of vacation;\nPersonnel Training & Development.\nAttractive T-Mobile tariff, Daily Meal partially paid by Lear, company events. 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