{"id":1319486,"url":"https://alion.io/job/learn-ab-assistant-general-manager-7","title":"Assistant General Manager","company":{"id":1802631,"name":"NVA","domain":"nva.com","url":"https://alion.io/company/national-veterinary-associates","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":482},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-26T20:26:45Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T23:48:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Assistant General Manager, Pet Resorts (NVA)\nDo you love pets, people, and leading teams? Are you energized by building a great culture, driving results, and growing your career in operations leadership?\nNVA Pet Resorts is looking for a hands-on full-time Assistant General Manager to help lead our Doggie District - Mesa resort in Mesa, Arizona. In this role, you’ll partner closely with the General Manager to run day-to-day operations, develop the team, and deliver outstanding care and service to pets and their people.\nWho We Are\nNVA Pet Resorts is part of National Veterinary Associates (NVA), one of the largest private owners of veterinary hospitals and pet resorts in North America. We’re dedicated to creating safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.\nAbout the Role\nAs an Assistant General Manager, you are a key leader on the Resort Leadership Team. You and the General Manager operate as true partners with a shared, documented plan for how the resort succeeds, aligned to business goals and service standards.\nYou’ll help drive:\nA smooth, consistent operation that delivers excellent pet care and customer service\nStrong financial performance through revenue growth and cost management\nTeam development, engagement, and retention through coaching and accountability\nWhat You’ll Do\nLeadership and Culture\nModel NVA values and leadership competencies through your daily leadership behaviors\nCoach and develop Shift Leads and Team Members to build capability and confidence\nRecognize strong performance and address concerns promptly, fairly, and consistently\nPartner with the General Manager to create an engaging workplace culture\nOperations and Guest Experience\nMaintain operational excellence across pet care, facility standards, cleanliness, and safety\nLead 1 to 2 shifts per week as Manager on Duty to set expectations and inspect results\nEnsure effective staffing and shift execution while following scheduling and labor guidelines\nResolve customer concerns with empathy, professionalism, and a solutions mindset\nEnsure teams are trained and proficient across all resort tasks and operating standards\nExecute daily audits, checklists, and end-of-shift reporting across departments\nSales, Marketing, and Business Performance\nSupport execution of corporate marketing programs and local lead-generation efforts\nHelp drive proactive lead management and conversion tactics to grow memberships and services\nBuild relationships with local businesses, community groups, and referral sources\nSupport digital outreach efforts across social media, website, and email to capture and nurture leads\nTrack lead activity and results to improve conversion and overall performance\nFinancial and Performance Management\nHelp implement and execute the resort’s data-driven plan tied to KPIs and budget targets\nReview key performance indicators (sales, leads, conversion, labor, expenses, customer satisfaction) and take action on trends and gaps\nSupport budgeting, scheduling, and expense management to meet performance expectations\nHelp develop Shift Leads’ understanding of performance metrics so they can make informed decisions\nTeam and Talent Management\nPartner with the General Manager on recruiting, hiring, onboarding, and training\nEnsure completion of required training and certification programs for all team members\nSupport performance management through clear expectations, timely feedback, and corrective action when needed\nMaintain a pipeline of qualified talent and support strong retention through engagement practices\nAddress team member concerns in a timely, respectful, and solutions-focused way\nQualifications\nRequired\nHigh school diploma or equivalent\n2 to 4 years of customer service experience (leadership experience is a plus)\nStrong communication skills and comfort leading teams in a hands-on environment\nProficiency with Microsoft Office and point-of-sale systems\nAvailability to work up to 45 to 50 hours per week, including evenings and weekends\nValid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency\nAbility to support and influence workplace change and improvement\nPreferred\nExperience in hospitality, retail, restaurant management, veterinary, or similar service environments\nBilingual skills\nWork Environment\nStand and move throughout the resort for extended periods (up to 10 to 12 hours per day)\nLift up to 50 pounds for short distances and carry up to 25 pounds for longer distances\nWork effectively in a loud environment and respond to client and team needs in real time\nBend, stoop, and reach as needed to support pet handling, customer service, and facility cleanliness\nMaintain a professional image through dress, demeanor, and communication\nWhy You’ll Love Working Here\nMedical, Dental, Vision\n401(k) with employer match\nHSA and FSA options\nShort-term and long-term disability\nAccident, hospital indemnity, and critical illness plans\nCareer growth within a rapidly expanding organization\nA workplace where pets are part of the family\nCompensation: The salary range for this position is $45,000 - $50,000 and is based on applicable experience.\nDeadline To Apply: September 30th, 2026","description_format":"text","description_chars":5295,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-09-26T20:26:45Z"}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:5","wave","win:early","comp:junior,brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/learn-ab-assistant-general-manager-7","json_url":"https://alion.io/job/learn-ab-assistant-general-manager-7.json","meta":{"generated_at":"2026-09-28T05:45:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3948,"day_limit":5000,"remaining_today":1052,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}