{"id":2879470,"url":"https://alion.io/job/learn-ab-bilingual-collections-specialist","title":"Bilingual Collections Specialist","company":{"id":2313396,"name":"LEARN AB","domain":"usfcu.com","url":"https://alion.io/company/usfcu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Temple Terrace, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2171},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-07T19:41:00Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-11-01T05:35:43Z","board_verified":true,"closed_at":null,"days_open":116,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":116},"description":"When joining USF Federal Credit Union, you can expect to work for a company that: \nStrives to be the most influential partner in our Members’ financial journey.\nHas been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”.\nHas a culture of engagement, growth, process improvement and community volunteerism.\nWhat’s in it for you:\nCompetitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts\n4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.\nMedical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).\n100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance\nEmployee Assistance Program\nUndergraduate and Graduate Tuition Reimbursement\nIn-depth New Employee Orientation showcasing Credit Union Values and Vision\nA Think Big culture dedicated to performance excellence and continual growth\nPosition Summary\nUnder general supervision, in accordance with established policies and procedures; preserves the Credit Union’s assets by controlling delinquent accounts, collecting delinquent loans, mortgages, visas and /or recovering collateral. Assist with department training and development of written procedures.\nEssential Functions Include:\nContacts members to resolve delinquencies or takes other appropriate collection actions while maintaining a tactful and resourceful manner to maintain a positive relationship. Uses various systems to document, skip trace, and track delinquency. Handle call back request from members and internal departments. Prepare hardship package for Loan Committee.\nMaintain accurate, complete and timely records of all contact made and action taken on each delinquent account. \nPerform clerical requirements such as posting payments and letter communications including but not limited to required repossession notifications.\nMeets regularly with Collections Manager or Assistant Collection Manager to review collection results and to obtain recommendations on complicated or difficult accounts.\nCross trains in other areas or departments and performs other job related duties as assigned.\nReports to:\nResolutions Assistant Manager\nRequired Education and Experience:\nHigh school diploma or G.E.D.\n1-3 years of experience in lending or collections with good knowledge of the Fair Debt Collection Act, Litigation process, Bankruptcy and Repossession.\nAdditional Skills:\nExperience with Microsoft Word, Power Point, Excel and Outlook\nStrong oral and written communication skills are essential to the position\nBilingual \nMust demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.\nWork Environment:\nThis role is currently supported by a hybrid working environment, combining in-office and remote work. Work arrangements are subject to change and may be adjusted at any time to meet business or operational needs.\nPhysical Requirements:\nSitting frequently, walking occasionally, use of hands frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.\nPosition Type/Expected Hours of Work:\nFull-Time/40 hours per week\nClassification\nNon-Exempt\nOther Duties\nPlease note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.\nAbout Us:\nFor 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 60,000 members and $800+ million in assets, robust online and mobile banking, 6 branch locations and thousands of shared branches and fee-free ATMs nationwide.\nOur vision is to be the most influential partner in each member’s financial journey.\nOur mission is to deliver financial solutions to improve members’ lives.","description_format":"text","description_chars":4513,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-10-19T22:24:44Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.247,"p_room":0.28,"age_days":116,"expected_fill_days":21,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/learn-ab-bilingual-collections-specialist","json_url":"https://alion.io/job/learn-ab-bilingual-collections-specialist.json","meta":{"generated_at":"2026-11-01T06:59:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10856,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2313396},"rest":"https://alion.io/mcp/rest/get_company?id=2313396"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flearn-ab-bilingual-collections-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flearn-ab-bilingual-collections-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flearn-ab-bilingual-collections-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/learn-ab-bilingual-collections-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flearn-ab-bilingual-collections-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2879470}},{"tool":"search_jobs","arguments":{"company":"usfcu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2879470},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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