{"id":1878105,"url":"https://alion.io/job/learn-progress-customer-success-executive","title":"Customer Success Executive","company":{"id":3898411,"name":"Learn & Progress","domain":"learnprogress.mu","url":"https://alion.io/company/learn-and-progress","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-30T00:00:00Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"🚀 Chargé(e) de Relation Client Senior / Customer Success Executive\n\nMaurice & Madagascar | CDI | Profil Confirmé / Senior\n\nRejoignez Learn & Progress Ltd et contribuez à la réussite de nos clients !\nDans le cadre de notre développement, nous recherchons un(e) Chargé(e) de Relation Client Senior / Customer Success Executive pour accompagner nos clients dans le déploiement et le suivi de leurs projets de formation.\n\nVéritable partenaire de confiance, vous serez responsable de la satisfaction, de la fidélisation et de la réussite opérationnelle d'un portefeuille de clients B2B. Vous évoluerez dans un environnement dynamique, international et orienté excellence de service.\n\nVos principales missions\n\n✅ Piloter la relation avec un portefeuille de clients B2B (RH, Responsables Formation, Managers et Directions).\n\n✅ Assurer le lancement, la coordination et le suivi des projets de formation.\n\n✅ Garantir une expérience client de qualité et le respect des engagements pris.\n\n✅ Suivre les indicateurs de performance, produire les reportings et proposer des actions d'amélioration.\n\n✅ Coordonner les parties prenantes internes et externes afin d'assurer une exécution fluide des projets.\n\n✅ Identifier les risques, résoudre les problématiques et assurer la continuité des opérations.\n\n✅ Contribuer au développement et à la fidélisation des clients en identifiant les opportunités d'évolution des services.\n\nProfil recherché\n\nNous recherchons un professionnel expérimenté, autonome et orienté solutions, capable de gérer plusieurs projets et interlocuteurs simultanément.\n\nPrérequis clés\n✔ Minimum 3 à 5 ans d'expérience en Customer Success, Relation Client B2B, Account Management, Gestion de Projets ou Coordination de Formation.\n\n✔ Expérience confirmée dans la gestion d'un portefeuille clients et le suivi de projets complexes.\n\n✔ Excellentes compétences en communication orale et écrite en français.\n\n✔ Bonne maîtrise de Microsoft 365, CRM, outils de reporting et plateformes digitales.\n\n✔ Forte capacité d'organisation, de priorisation et de résolution de problèmes.\n\n✔ Sens du service client, autonomie et esprit d'initiative.\n\nLes atouts qui feront la différence\n⭐ Expérience dans la formation professionnelle, l'EdTech ou les services B2B.\n\n⭐ Expérience auprès d'interlocuteurs décisionnaires (RH, Directions, Managers).\n\n⭐ Capacité à analyser les besoins clients et à proposer des solutions adaptées.\n\n⭐ Expérience dans un environnement international ou 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