{"id":1341368,"url":"https://alion.io/job/learning-ally-texas-grant-account-manager","title":"Texas Grant Account Manager","company":{"id":1763465,"name":"Learning Ally","domain":"learningally.org","url":"https://alion.io/company/learningally","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":85000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T14:38:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-10T12:34:18Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"TX Account Manager\nDallas, Fort Worth, Remote position with travel\nWho We Are:\nLearning Ally is an educational literacy organization committed to delivering high-quality solutions that engage students, empower educators, and improve student literacy outcomes. For more than 75 years, Learning Ally has partnered with educators, schools, and districts to provide literacy solutions and professional learning that strengthen instructional practice and expand opportunities for students.\nAbout the Role:\nThe State Account Manager champions customer success in contracted school districts and charters by leading the implementation and adoption of the Learning Ally Audiobook Solution. This role demands a holistic approach, encompassing implementation, training, data analysis, and troubleshooting, while also collaborating with internal teams to ensure seamless customer experiences. Through proactive account management and personalized support, the Manager fosters strong customer relationships, drives product usage, and secures contract renewals, ultimately contributing to student success and organizational growth.\nKey Responsibilities\nCustomer Onboarding & Implementation: conduct welcome and implementation calls for new district and school-level customers, ensuring successful onboarding and alignment with district goals when appropriate.\n\nCustomer Engagement & Usage Success: Proactively manage assigned accounts to drive consistent usage and adoption of Learning Ally solutions.\nExecute targeted outreach strategies across the customer lifecycle to strengthen relationships, ensure account health, and maximize solution utilization.\n\nRegularly monitor customer usage data and metrics to proactively identify accounts requiring intervention.\n\nProvide timely, personalized support, utilizing multiple outreach channels and \"just-in-time\" resources to address customer needs.\n\nRegularly evaluate the effectiveness of outreach strategies and activities, analyzing results and iteratively adjusting approaches to maximize efficiency, usage, and retention outcomes.\n\nPromote reading engagement initiatives to drive increased product usage among educators and students.\n\nContract renewal & retention: Secure contract renewal and drive revenue retention by meticulously managing the customer lifecycle and proactively ensuring 100% fulfillment of contractual deliverables.\nProactively address at-risk accounts, ensuring renewal and maximizing revenue.\n\nDeliver 100% of contractual obligations, including professional learning and marketing initiatives.\n\nCross-functional collaboration: Collaborate closely with internal stakeholders-including Sales, Marketing, Customer Success, and Product teams-to align activities with organizational goals and ensure consistent messaging and effective support.\nPromote up-sell and cross-sell opportunities within your book of business using consultative sales skills to communicate the value and benefits of Learning Ally that best match the needs of our customers and the offerings available.\n\nEnsure seamless handoff of customer relationships from sales and/or marketing leads.\n\nBe the experts in how ABS and/or Excite are used most effectively with a classroom. Partner with Reading Programs and Solutions to design innovative programs to stimulate usage.\n\nKey Activities:\nDevelop and maintain relationships at the district and school levels within your assigned portfolio.\n\nDeliver structured onboarding experiences for new customers to ensure early and ongoing product adoption.\n\nConduct strategic outreach to build relationships, monitor adoption, and adapt approaches as needed based on customer feedback and usage trends.\n\nField inbound customer inquiries promptly, providing solutions and resources as needed.\n\nAnticipate customer needs proactively, tailoring support based on customer lifecycle stages, implementation levels, and seasonal considerations.\n\nKey Competencies:\nMarket acumen: understand the needs of district level leaders and school level leaders, including their jobs, pain points, and opportunities to deliver value\n\nOrganization and project management skills\n\nData analysis and facility\n\nRelationship building: consult with customers to match their needs and goals to program features and benefits to ensure renewal and retention.\n\nExcellent Time management & critical thinking\n\nMaintain expert-level knowledge on all facets of our product and develop expert-level knowledge of new products or features as they become available\n\nRequired Qualifications And Education\nA Bachelor's Degree in K-12 Education required; Master's Degree in Education preferred.\n\nMinimum 3 years of classroom teaching experience, with experience working with struggling readers preferred.\n\nMinimum 3 years of experience in customer service, customer success, account management, or educational leadership (district or campus level) roles preferred.\n\nDemonstrated success driving customer engagement and measurable usage outcomes within K-12 education settings.\n\nExperience supporting schools or districts in the adoption of ed-tech solutions, educational programs, or similar initiatives.\n\nProven ability to analyze usage data to inform intervention strategies and improve customer engagement.\n\nExperience designing, executing, and evaluating communication or customer engagement campaigns.\n\nMust have experience providing product training or professional development sessions, both in person and remotely.\n\nMust be a resident of the state of Texas\n\nPreferred proficiency with CRM software (NetSuite preferred) and customer engagement tools.\n\nTravel: 10-15%\nWork Conditions:\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.\nThis position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.\nLearning Ally is an equal opportunity employer. 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