{"id":2540536,"url":"https://alion.io/job/learntastic-sales-support-specialist-learntastic","title":"Sales Support Specialist - Learntastic","company":{"id":4419543,"name":"LearnTastic","domain":"learntastic.com","url":"https://alion.io/company/learntastic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":103000,"period":"year","method":"global_role_seniority_cell","sample_n":1010},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T15:24:51Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T00:06:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"LearnTastic is looking for an organized, proactive, and detail-oriented Sales Support Specialist to support our Sales team in managing leads, customer accounts, sales operations, and administrative activities. The ideal candidate will help ensure that sales processes run efficiently while maintaining a high standard of customer service, data accuracy, and revenue support.\nThe Sales Support Specialist will work closely with sales representatives, account managers, and internal teams to coordinate customer requests, track sales activities, support upselling opportunities, prepare reports, process orders, and contribute to the overall performance of the Sales team. This role also requires the ability to support and coordinate team activities, maintain strong follow-up practices, and help drive a consistent customer and sales experience.\nResponsibilities\nProvide day-to-day administrative and operational support to the Sales team.\n\nRespond to customer inquiries through email, phone, and other communication channels in a timely and professional manner.\n\nSchedule customer meetings, sales appointments, demonstrations, and conferences.\n\nTrack and maintain sales leads, opportunities, customer accounts, and sales activities.\n\nCoordinate lead distribution and follow-up activities with sales representatives.\n\nSupport sales representatives and account managers in identifying customer needs and relevant upselling and cross-selling opportunities.\n\nFollow up with existing customers regarding additional products, services, upgrades, or solutions where appropriate.\n\nCompile daily and periodic sales reports, performance metrics, and sales data.\n\nMonitor sales performance indicators and assist in identifying trends, gaps, and opportunities.\n\nSupport account managers and sales representatives with customer follow-ups, quotations, proposals, upselling opportunities, and sales documentation.\n\nCreate and process customer orders accurately and within required timelines.\n\nCoordinate rush orders and follow up on pending orders and customer requests.\n\nMaintain accurate and up-to-date customer account information.\n\nAssist customers with order-related, account-related, and general service inquiries.\n\nCoordinate with internal teams to resolve customer issues and ensure timely solutions.\n\nPerform accurate data entry for sales figures, customer information, metrics, and other business data.\n\nMaintain organized and accessible sales records, files, reports, and documentation.\n\nAssist with analyzing sales trends and preparing information to support sales strategies and revenue growth.\n\nPrepare presentations, reports, spreadsheets, and other sales-related materials as required.\n\nSupport sales leadership and management with scheduling, reporting, documentation, team coordination, and administrative tasks.\n\nProvide day-to-day coordination and support to sales team members, helping ensure priorities, follow-ups, and customer activities are completed on time.\n\nCoordinate with Customer Support, Finance, Marketing, and other internal teams to ensure a smooth customer experience and efficient sales process.\n\nIdentify and report unusual activity, data discrepancies, or customer concerns to the appropriate supervisor.\n\nMaintain confidentiality when handling customer, employee, and company information.\n\nPerform other sales support, team coordination, and administrative duties as assigned.\n\nRequirements\nHigh School Diploma or equivalent.\n\nAssociate's or Bachelor's degree in Business Administration, Marketing, Sales, Communications, or related fields is preferred.\n\nPrevious experience in sales support, sales administration, customer service, office administration, account management, or a related role.\n\nProven experience with upselling and/or cross-selling is required.\n\nAt least 3 years of leadership and team management experience, including coordinating, coaching, supporting, or supervising team members.\n\nFluent in both English and Spanish - required. Strong written and verbal communication skills in both languages are essential.\n\nStrong organizational and time-management skills.\n\nExcellent customer service and interpersonal skills.\n\nExcellent attention to detail and accuracy.\n\nStrong analytical and problem-solving skills.\n\nAbility to manage multiple tasks, customer requests, and priorities in a fast-paced environment.\n\nProficiency in Microsoft Office or Google Workspace, particularly spreadsheets and presentations.\n\nStrong computer literacy and data-entry skills.\n\nFamiliarity with CRM, sales tracking, or customer management systems.\n\nAbility to independently manage responsibilities while collaborating effectively with sales representatives, account managers, and cross-functional teams.\n\nUnderstanding of basic sales processes, customer service practices, lead management, and account management.\n\nAbility to recognize customer needs and confidently support sales conversations and revenue-generating opportunities.\n\nAbility to quickly adapt to changing priorities and business requirements.\n\nStrong follow-through and ownership of assigned tasks, customer requests, and sales activities.\n\nPreferred Qualifications\nExperience working in a high-volume sales, customer service, or administrative environment.\n\nExperience leading, coaching, or managing a sales or customer-facing team.\n\nExperience using CRM or sales management platforms.\n\nExperience preparing sales reports and tracking key performance indicators (KPIs).\n\nExperience with lead management, order processing, customer account management, and sales follow-up.\n\nExperience meeting or supporting individual and team sales targets.\n\nExperience in an online education, SaaS, technology, or professional services environment is a plus.\n\nExperience working with bilingual or international customers is a 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