{"id":841424,"url":"https://alion.io/job/learnupon-customer-success-manager-enterprise","title":"Customer Success Manager, Enterprise","company":{"id":678836,"name":"LearnUpon","domain":"learnupon.com","url":"https://alion.io/company/learnupon","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":12,"ghost_share":0,"stale_share":0.417,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":687},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true}],"status":"live","first_seen_at":"2026-07-23T08:08:25Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-15T13:55:44Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":83},"description":"Work Mode: Hybrid 1+ days per week in our Philadelphia office\nDepartment: Customer Success\nAbout the Company \nLearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.\nRead more about life at LearnUpon here. \nAbout the Team\nLearnUpon helps organizations train their employees, partners, and customers through a single, powerful platform. \nThe focus of the Customer Success team is on delivering measurable outcomes, long-term value, and predictable retention and growth, keeping customers at the center and maintaining a high bar for quality.\nIn this role, you will partner with some of our highest value customers highly concentrated within our Strategic engagement model to drive adoption, deliver success, and prepare accounts for renewal and expansion, approaching each interaction with ownership, curiosity, and a focus on meaningful results.\nAbout the Opportunity\nThe Customer Success Manager, Enterprise manages a smaller portfolio of complex customers, ensuring they achieve meaningful business outcomes and long-term value through LearnUpon.\nThis role combines strategic account leadership, consultative engagement, and commercial ownership, building multi-threaded relationships and aligning to executive priorities.\nYou are accountable for renewal readiness and expansion, ensuring value is demonstrated, risk is managed, and opportunities are advanced in partnership with Sales.\nIn addition, you’ll be responsible for:\nOwn a portfolio of Enterprise customers, ensuring they achieve defined outcomes and realize measurable value\nBuild deep understanding of customer strategy and priorities, aligning LearnUpon to key business initiatives\nLead structured success planning and executive engagement, including business reviews and long-term value planning\nEstablish multi-threaded relationships across stakeholders, including senior decision-makers\nDrive renewal readiness through value demonstration, risk identification, and proactive planning\nIdentify and shape expansion opportunities, partnering with Sales to drive growth\nAct as a strategic advisor, guiding decisions and helping customers navigate complex change\nCoordinate cross-functional teams to deliver a seamless customer experience\nMaintain strong operational discipline, including account planning, forecasting inputs, and visibility into customer health\nSkills & Experience \nMust-Haves \n5+ years experience in SaaS Customer Success, Account Management, or a related customer facing consultative and commercially focused role\nProven success managing complex, high-value Enterprise customers with strong retention and expansion outcomes\nStrong consultative and strategic mindset, with the ability to engage at operational and executive levels\nExperience supporting renewal readiness and expansion in high-ARR environments\nCommercial acumen and confidence in renewal and growth conversations\nExcellent communication and presentation skills with senior stakeholders\nStrong organizational skills managing a smaller number of complex accounts\nSound judgment in ambiguous, high-impact situations\nExperience using AI tools to streamline tasks and improve efficiencies\nWilling to travel up to 10 times per year for key customer on-sites and industry events\nNice-to-Haves\nExperience in eLearning, EdTech, or Learning Management Systems\nFamiliarity with APIs, integrations, or Single Sign-On (SSO)\nWhy choose LearnUpon?\nFrom comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.\nLearn more here. \nHiring Process\nQualified applicants may be invited to an initial screening call with a member of our TA Team.\nSuccessful candidates will be invited to a series of practical interviews.\nFinally, candidates will have an interview with our COO.\nSuccessful candidates will be contacted with an offer to join our team.\nNote: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human. \nLearnUpon is an Equal Opportunities Employer. \nWe do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.\nCheck out our Careers site and Instagram to learn more about working at LearnUpon.\nBy submitting your application, you agree to LearnUpon's Privacy Policy.","description_format":"text","description_chars":4608,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","E-learning","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-12T21:59:22Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.615,"p_room":0.28,"age_days":83,"expected_fill_days":38,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/learnupon-customer-success-manager-enterprise","json_url":"https://alion.io/job/learnupon-customer-success-manager-enterprise.json","meta":{"generated_at":"2026-10-15T14:31:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678836},"rest":"https://alion.io/mcp/rest/get_company?id=678836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flearnupon-customer-success-manager-enterprise"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flearnupon-customer-success-manager-enterprise"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flearnupon-customer-success-manager-enterprise"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/learnupon-customer-success-manager-enterprise\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flearnupon-customer-success-manager-enterprise"}]}