{"id":841427,"url":"https://alion.io/job/learnupon-customer-success-manager-mid-market","title":"Customer Success Manager, Mid-Market","company":{"id":678836,"name":"LearnUpon","domain":"learnupon.com","url":"https://alion.io/company/learnupon","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":68,"open_postings":17,"ghost_share":0.529,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true}],"status":"live","first_seen_at":"2025-07-29T18:48:29Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-30T22:32:10Z","board_verified":true,"closed_at":null,"days_open":458,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":456},"description":"Work Mode: Hybrid 3 days per week in our Salt Lake City office\nDepartment: Customer Experience\nAbout the Company\nLearnUpon partners with over 1,600 organizations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.\nRead more about life at LearnUpon here. \nAbout the Team\nThe LearnUpon Customer Success team is a global group operating within a collaborative, supportive environment where collective accomplishments are celebrated. Members of this team take deep ownership of their portfolios across the US, EMEA, and APAC regions, acting as trusted advisors to ensure clients achieve meaningful business outcomes. With a sharp focus on protecting and growing revenue, they proactively secure customer retention and unlock strategic expansion opportunities by consistently demonstrating ROI and leveraging data-driven health insights. Additionally, they work cross-functionally across multiple time zones, partnering closely with internal Product and Sales teams to advocate for client needs and directly influence the product roadmap.\nAbout the Opportunity\nThe Customer Success Manager is responsible for managing a portfolio of high-value customers, ensuring they achieve meaningful outcomes and realize long-term value through LearnUpon. This role combines consultative engagement, structured success planning, and commercial awareness. You will act as a trusted advisor, leading with curiosity, aligning to customer objectives, and guiding them toward sustained success while identifying opportunities to expand value. This role is focused on delivering strong outcomes and retention, owning renewal readiness, and expansion opportunities.\nIn addition, you'll be responsible for:\nOwn a portfolio of customers, ensuring they achieve defined business outcomes and realize measurable value through LearnUpon\nDevelop a deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics\nLead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations\nEnsure customers are positioned for successful renewals and expansion through consistent value demonstration and proactive planning\nAct as a trusted advisor, using curiosity and insight to guide customers toward improved outcomes and navigate change\nIdentify expansion opportunities based on customer outcomes and usage to support growth conversations\nCollaborate cross-functionally with Implementation, Support, and Solutions teams to deliver a seamless customer experience\nMaintain strong operational discipline, including account insights, prioritization, and contributing to initiatives that improve team performance and customer outcomes\nSkills & Experience\nMust-Haves\n2-4 years experience in Customer Success, Account Management, or a consultative customer-facing role within SaaS\nProven success managing and growing relationships with Enterprise or high-value customers, with a track record of driving retention and expansion through strong customer outcomes\nA consultative, value-led mindset, leading with curiosity, ownership, and a focus on helping customers achieve meaningful results\nCommercial awareness, with confidence supporting renewal and expansion conversations as a natural extension of value delivered\nStrong communication and presentation skills, with the ability to engage and influence a range of stakeholders\nAbility to manage competing priorities across a portfolio of customers\nSound judgment and problem-solving ability in complex or ambiguous situations\nWillingness to travel periodically for customer onsite visits and conferences based on business needs\nNice-to-Haves\nExperience in eLearning, EdTech, or Learning Management Systems\nFamiliarity with APIs, integrations, or Single Sign-On (SSO)\nExperience working cross-functionally in a scaled SaaS environment\n*If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you.\nWhy choose LearnUpon?\nFrom comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.\nLearn more here.\nHiring Process\nQualified applicants may be invited to an initial screening call with a member of our TA Team.\nSuccessful candidates will be invited to a series of practical interviews.\nFinally, candidates will have an interview with our COO.\nSuccessful candidates will be contacted with an offer to join our team.\nNote: At LearnUpon, we utilize AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.\nLearnUpon is an Equal Opportunities Employer\nWe do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.\nCheck out our Careers site and Instagram to learn more about working at LearnUpon.\nBy submitting your application, you agree to LearnUpon's Privacy Policy.","description_format":"text","description_chars":5169,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","E-learning","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-12T21:59:22Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.106,"p_room":0.28,"age_days":457,"expected_fill_days":27,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/learnupon-customer-success-manager-mid-market","json_url":"https://alion.io/job/learnupon-customer-success-manager-mid-market.json","meta":{"generated_at":"2026-10-31T02:02:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2888,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678836},"rest":"https://alion.io/mcp/rest/get_company?id=678836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flearnupon-customer-success-manager-mid-market"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flearnupon-customer-success-manager-mid-market"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flearnupon-customer-success-manager-mid-market"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/learnupon-customer-success-manager-mid-market\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flearnupon-customer-success-manager-mid-market"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":841427}},{"tool":"search_jobs","arguments":{"company":"learnupon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":841427},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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