{"id":4024871,"url":"https://alion.io/job/leaseweb-customer-care-representative-shifts","title":"Customer Care Representative (Shifts)","company":{"id":54505,"name":"Leaseweb","domain":"leaseweb.com","url":"https://alion.io/company/leaseweb","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":91,"open_postings":21,"ghost_share":0.048,"stale_share":0,"repost_share":0.095,"time_to_fill_p50_days":109,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Haarlem, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-11-10T12:36:58Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T09:38:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"What is the role about?\nLeaseweb is a leading Infrastructure as a Service provider serving a worldwide portfolio of over 17,500 customers ranging from SMBs to Enterprises. We are looking for Customer Service Representatives to serve and assist our customers' needs 24/7, which means that you will be working in shifts (morning, evening, night shift). We are looking for solutions orientated, positive candidates who have excellent verbal and written communication skills. Experience in the tech industry is a plus but the motivation and interest to learn is what will make you grow.\nOur Customer Service Representatives are the first point of contact for our customers, which means we are looking for candidates who can be the voice of our department. You will be working via telephone, chat, email and our ticketing systems, which means multitasking is an everyday skill for the job.\nWhat we’re looking for:\nExcellent verbal and written communication skills\n\nFluent English skills are essential, Dutch is a plus\n\n2+ years in a customer service department is preferable\n\nDemonstrate effective time management and organizational skills\n\nA strong understanding of the internet and technical concepts is a plus (e.g. you understand the terms HTML, browser and cache)\n\nTechnical Curiosity: You enjoy understanding how cloud infrastructure works. You are comfortable investigating basic issues involving virtual machines, storage, networking, APIs, and cloud platforms, and you know when to escalate to the right team.\n\nCustomer-First Troubleshooting: You approach every request with empathy and ownership. You gather clear information, set realistic expectations, translate technical details into plain language, and follow through until the customer has a resolution or a clear next step.\n\nFeedback and Improvement: You actively contribute to our continuous improvement efforts by identifying areas where we can enhance our processes or services. Constructive feedback is not only welcomed but encouraged.\n\nAdaptability: Comfortable with a dynamic, fast-paced environment. You can pivot quickly and make informed decisions, even when all the information isn't readily available.\n\nBenefits include:\nParticipation in annual company bonus scheme and company pension\n\nInternet allowance and travel allowance\n\nWorking from home policy\n\nLease bike plan\n\n25 days of paid time off (and the option to buy or sell up to 5 more days)\n\nFree lunch, parking, and fresh fruit provided when in the office\n\nAccess to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings\n\nFun events year-round - from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more\n\nMonthly after work drinks\n\nA multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference\n\nUnfortunately, we are not able to offer visa sponsorship for this role. Therefore, you need to be eligible to work in the Netherlands.\nReady for the next step?\nIf you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at the life at Leaseweb. For questions, please reach out to Giulia Depresbiteris , Recruitment and Onboarding Coordinator at , \nWe directly source all candidates - any unsolicited profiles received from recruitment agencies will be treated as direct applications.","description_format":"text","description_chars":3474,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-11-10T16:32:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":109,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/leaseweb-customer-care-representative-shifts","json_url":"https://alion.io/job/leaseweb-customer-care-representative-shifts.json","meta":{"generated_at":"2026-11-11T10:28:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54505},"rest":"https://alion.io/mcp/rest/get_company?id=54505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleaseweb-customer-care-representative-shifts"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleaseweb-customer-care-representative-shifts"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleaseweb-customer-care-representative-shifts"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leaseweb-customer-care-representative-shifts\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleaseweb-customer-care-representative-shifts"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4024871}},{"tool":"search_jobs","arguments":{"company":"leaseweb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4024871},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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