{"id":1871408,"url":"https://alion.io/job/leaseweb-technical-support-engineer-mfd-datacenter-iaas","title":"Technical Support Engineer (m/f/d) – Datacenter | IaaS","company":{"id":54505,"name":"Leaseweb","domain":"leaseweb.com","url":"https://alion.io/company/leaseweb","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":17,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":113,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":88000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-03-03T13:35:26Z","employer_posted_date":"2026-03-03","last_verified_at":"2026-10-17T08:53:53Z","board_verified":true,"closed_at":null,"days_open":227,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":227},"description":"Technical Support Engineer (m/f/d) - Datacenter | IaaS |\nLocation: [Frankfurt/ On-site]\nStart: ASAP\nExperience Level: Intermediate\nWorking model: 24/7 rotating shift system. 10-day shift cycle incl. 4 days off (with shift allowances)\nJoin the Backbone of the Cloud\nYou don’t just want to “close tickets” - You want to make infrastructure run smoother, smarter, and more reliable? You enjoy talking to real people?\nThen we’re a great match. We power the platforms that power the internet - and you can be part of it.\nOur mission:\nEmpowering you to reach a greater world\nAs a trusted partner to SMB and mid-market Internet and IT companies, we advise and deliver on critical cloud hosting needs by offering the right solutions from our global managed hybrid platform.\nYour Mission:\nAs a Technical Support Engineer, you’ll troubleshoot, solve problems, share insights, and help us constantly improve what we build, always with the customer’s experience and success in mind.\nWhat you’ll do:\nInstallation, configuration and independent, efficient and accurate troubleshooting of:\nServer-operating systems (Linux, Windows-Server, VMware, and further)\n\nControl panel software packs (cPanel, Plesk)\n\nNetworking equipment (switches, firewalls, load balancers, ...)\n\nPower equipment (rack-PDU, rack-ATS)\n\nProfessional communication and technical documentation in German and English\n\nWhat we value:\nCuriosity, hands-on attitude, and ownership\n\nPassion for problem-solving and fault-finding\n\nClear, proactive and supportive communication - with teammates, with your manager and with customers\n\nTeam spirit\n\nYour Tech Toolbox (ideally):\nStrong command of Linux: You’re not panicking when the kernel does.\n\nSolid experience with hardware: Wherever you go, you never go without your USB-to-RS232 console cable\n\nThorough understanding of networking fundamentals: There’s no place like 127.0.0.1\n\nFamiliarity with hosting environments, ideally because you’re hosting some application or service yourself\n\nBasics in monitoring/ticketing tools\n\ndriver´s license required\nDon’t worry if you’re not ticking every box - we value growth mindset over perfection.\nWhat’s in it for you:\nPurposeful work: Keep mission-critical infrastructure running\n\nReal tech depth: We own and operate our own infrastructure and data centers\n\nOpen culture: Transparent, collaborative, and your ideas and input are welcome\n\nGrow with us: Learning platforms, certifications, online and individual trainings - we invest in your development\n\nSubsidies: Deutschlandticket, Gym membership, JobRad\n\nStay healthy and motivated: Company health insurance, company pension scheme, bonus system and shares\n\nFuel up, feel good: Free lunch, snacks, drinks, and fresh fruit - because good ideas need good energy.\n\nWho we are\nLeaseweb is a leading Infrastructure-as-a-Service (IaaS) provider with a global portfolio of 20,000 customers, from SMEs to large enterprises. Services include public cloud, private cloud, dedicated servers, colocation, content delivery network and cyber security services, backed by exceptional customer service and technical support. With more than 80,000 servers, Leaseweb has been providing infrastructure for mission-critical websites, network applications, email servers, security and storage services since 1997. The company operates 28 data centers in locations across Europe, Asia, Australia and North America, all supported by a world-class global network with a total capacity of more than 10 Tbps.\nLeaseweb offers its services through the various Leaseweb sales companies: Leaseweb Netherlands B.V., Leaseweb USA, Inc LTD, Leaseweb Deutschland GmbH, Leaseweb Australia Ltd, Leaseweb UK Ltd, Leaseweb Japan KK, Leaseweb Hong Kong LTD, and Leaseweb Canada Inc.\nFor more information visit www.leaseweb.com.\nReady to apply?\nWe’d love to hear from you! Your CV and your salary expectations are enough to start.\nApply via the contact form on our career page.\nGot questions? Reach out to Steffanie Berkan, HR Advisor, .","description_format":"text","description_chars":4016,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":["Gym membership","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T21:28:11Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.597,"p_room":0.28,"age_days":227,"expected_fill_days":113,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/leaseweb-technical-support-engineer-mfd-datacenter-iaas","json_url":"https://alion.io/job/leaseweb-technical-support-engineer-mfd-datacenter-iaas.json","meta":{"generated_at":"2026-10-17T12:42:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16886,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54505},"rest":"https://alion.io/mcp/rest/get_company?id=54505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleaseweb-technical-support-engineer-mfd-datacenter-iaas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleaseweb-technical-support-engineer-mfd-datacenter-iaas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleaseweb-technical-support-engineer-mfd-datacenter-iaas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leaseweb-technical-support-engineer-mfd-datacenter-iaas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleaseweb-technical-support-engineer-mfd-datacenter-iaas"}]}