{"id":1127500,"url":"https://alion.io/job/leavitt-group-personal-lines-csr-2","title":"Personal Lines CSR","company":{"id":7467,"name":"Leavitt Group","domain":"leavitt.com","url":"https://alion.io/company/leavitt-group","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":12,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":96,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Greensboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T22:14:57Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T19:15:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"All About Insurance, a Leavitt Group affiliate, is looking for a Personal Lines Customer Service Representative to join their team in Greensboro, NC.\nAs a Customer Service Representative, you'll be a trusted resource for customers, helping them navigate coverage options, update policies, answer questions, and ensure they have the protection they need. This position is ideal for someone who enjoys building relationships, solving problems, and making a positive impact on people's lives.\nResponsibilities:\nManage customer service requests in a professional and knowledgeable manner.\n\nDetermine all impacts/needs associated with the service request, including impacts to other coverages or policies.\n\nDuring routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer’s request and educate the customer on ways to mitigate their risk.\n\nDocument all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy.\n\nMaintain effective and timely follow-up systems and verify transactions with customers.\n\nEffectively utilize technology to perform assignments and requests.\n\nAdditionally, they will use knowledge of personal lines products, carriers, and agency and carrier rules to service customers effectively.\n\nAdditional responsibilities could include drafting and sending correspondence, and other tasks of a service nature and other duties as assigned.\n\nIn addition to inbound service calls, the Customer Service Representative performs service activities to support their team and their manager or others, consistent with the responsibilities outlined above.\n\nQualifications & Experience:\nProperty and Casualty License\n\nExcellent communication skills; verbally and written\n\nDetail oriented and able to maintain compliance standards\n\nMust be dependable, provide timely response, and complete of work activities\n\nWhat We Offer:\n$40,000-$50,000, depending on experience\n\nComprehensive benefits package including:\nMedical, Dental, Vision\n\nFSA/HSA & Life Insurance\n\n401(k) with company benefits\n\nCompetitive PTO including vacation and sick time, and company holidays\n\nWellness Program","description_format":"text","description_chars":2212,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Insurance","Risk Management"],"lifecycle":[{"event":"open","at":"2026-09-22T22:30:09Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":96,"reasons":["conf:0","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/leavitt-group-personal-lines-csr-2","json_url":"https://alion.io/job/leavitt-group-personal-lines-csr-2.json","meta":{"generated_at":"2026-09-23T21:02:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}