{"id":1777683,"url":"https://alion.io/job/leegality-customer-support-executive-leegality","title":"Customer Support Executive (Leegality)","company":{"id":2570559,"name":"Leegality","domain":"leegality.com","url":"https://alion.io/company/leegality","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"ElasticSearch","optional":true},{"name":"Kibana","optional":true},{"name":"LinkedIn","optional":true},{"name":"Metabase","optional":true}],"status":"live","first_seen_at":"2026-10-03T17:01:26Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T11:20:03Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"This is a remote position.\nAbout Leegality:\nLeegality works with large Indian businesses to digitally transform critical compliance processes in a fast, easy and secure way.\nWe have multiple products across 2 categories:\nDocument Infrastructure:\nProducts that help businesses build paperless processes at scale:\nDocument Execution Workflow: A unified platform for businesses to digitally execute (eSign, eStamp, Template Pre-fill, Document Fraud Prevention etc.) agreements, forms and other documents in a compliant way. Currently in use by 2000+ Indian businesses from giants like HDFC and SBI Cards to high-growth disruptors likegoDigit and Cars24.\n\nContract Management: An AI-powered platform for businesses to quickly review, negotiate and take action on contracts\n\nSignstation: A simple platform for businesses to digitally sign simple documents like invoices, policies and letters in a cost effective manner\n\nConsent Infrastructure:\nConsentin: An end-to-end DPDP and Privacy compliance platform for Indian businesses\n\nConsentin Lens: A data discovery platform for businesses to identify the personal data they collect and store.\n\nIf you’re interested in building mission critical software that operates at population scale (75 million + Indians have signed at least one document through Leegality) then join Leegality.\nCurious about our impact? Explore our customer success stories: leegality.com/case-studies\nOur Culture :\nAt Leegality, trust, ownership, transparency, and having fun while doing meaningful work are core to how we operate - not just values on paper. Our team rated us an incredible 97 eNPS for FY 2023-24 - the highest among 175+ startups surveyed.\nWe focus deeply on helping our people grow and stay motivated. Some of the perks you’ll enjoy:\nFlexible working hours\n\nHybrid work setup\n\nBi-annual performance appraisals\n\nA culture that rewards initiative, curiosity, and impact\n\nIf you're looking for a place where you can make a real difference while working with smart, driven, and genuinely nice people, welcome to Leegality.\nLocation: Remote\nResponsibilities:\nMaintain deep knowledge about Leegality’s product, policies and processes to provide quick and quality support to Enterprise customers.\n\nYou will configure and manage the client's use of Leegality. Your objective is to assist the clients and empower them to do it on their own by guiding them through the Product.\n\nRespond to Sales and Customer Success teams and the Customer’s queries in a timely and accurate way, via phone, email, web conference similar channel as per requirement.\n\nExtensive coordination among stakeholders and the concerned teams would be required. For this, you need to have an empathetic approach to manage queries, understand the problem and move to the solution.\n\nYou should be able to analyze & report malfunctions, identify risks proactively, mitigate and escalate as deemed appropriate.\n\nMaintain ownership of Leegality’s support queries. You will actively monitor tickets' status and accurately categorizing with the objective of enforcing ticket timelines.\n\nBe enthusiastic to set up internal processes and proactively find solutions - be able to expand one’s skills as the company grows to eventually take up more managerial roles.\n\nRequirements:\n1-3 years of experience as a Customer Support Specialist or similar CS role.\n\nExperience in dealing with Enterprise customers would be preferred. Familiarity with the Saas industry is a plus.\n\nShould be able to effectively use MS Word, Excel, PPT\n\nUnderstanding of basic tech like API's, SDK would be preferred especially how CRM systems work, using support desk and remote support tools.\n\nExcellent communication and problem-solving skills with the ability to remain composed in tough situations.\n\nMulti-tasking abilities with an agile approach.\n\nNeed to have knowledge on tools like metabase,elastic search, kibana\n\nEnthusiasm and curiosity to learn and create an impact in our mission to digitise India.\n\nRecruitment Process:\nOur hiring process combines AI-powered evaluations with structured interviews to ensure a fair and seamless experience.\n\nYou will be contacted via email with the next steps upon being shortlisted.\n\nThe process may include Assessments, AI-enabled interviews, and In-Person Interviews with our team.\n\nFinal selection and CTC will be based on your overall performance and experience.\n\nApply directly through our career page:https://careers.leegality.com/jobs/Careers\nAbout Leegality :\nWebsite:https://www.leegality.com/\n\nLinkedIn:https://www.linkedin.com/company/leegality/\n\nCareers:https://leegality.zohorecruit.in/jobs/Careers\n\nLeegality's Privacy Notice:https://www.leegality.com/employee-privacy-notice","description_format":"text","description_chars":4699,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Software","Workflow & Process Automation (RPA, BPM)","Digital Signature"],"lifecycle":[{"event":"open","at":"2026-10-03T17:01:26Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":0.9,"age_days":10,"expected_fill_days":29,"reasons":["conf:4","velocity","win:mid","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/leegality-customer-support-executive-leegality","json_url":"https://alion.io/job/leegality-customer-support-executive-leegality.json","meta":{"generated_at":"2026-10-14T12:35:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2570559},"rest":"https://alion.io/mcp/rest/get_company?id=2570559"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleegality-customer-support-executive-leegality"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleegality-customer-support-executive-leegality"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleegality-customer-support-executive-leegality"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leegality-customer-support-executive-leegality\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleegality-customer-support-executive-leegality"}]}