{"id":2810465,"url":"https://alion.io/job/legacy-health-it-support-engineer","title":"IT Support Engineer","company":{"id":4446569,"name":"Legacy Health","domain":"legacyhealthllc.com","url":"https://alion.io/company/legacy-health","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T18:30:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T18:30:00Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"(ULEGACYH EALTH\n\nWe Are Hiring\n\nIT SUPPORT\nENGINEER\n\nWe are seeking a proactive and tech-savvy IT Support Engineer to manage and maintain our IT infrastructure, including networks, servers, and MS365 applications. This role is ideal for an IT professional with strong system administration skills, a problem-solving mindset, and the ability to provide timely technical support while ensuring smooth and secure operations across the organization.\n\nROLES & RESPONSIBILITIES\n\nTake ownership of user-reported issues and drive them through to resolution.\n\nResearch, diagnose, troubleshoot, and identify effective solutions for IT-related problems.\n\nEscalate unresolved issues appropriately, following internal protocols.\n\nDeliver prompt and accurate feedback and technical assistance to users.\n\nProvide technical support for networks, servers, desktops, VOIP networks, and MS365 Cloud Office Applications.\n\nPerform system administration tasks, including purchasing, installing, and configuring desktops, software, ar software upgrades.\n\nImplement standards and best practices for application support and infrastructure management.\n\nShould be willing to work according to the US calendar and working hours would be 7.00 pm to 4.00 am.\n\nQUALIFICATIONS & EXPERIENCE\n\nDiploma/Higer Diploma in computer science\nProven experience in IT support or a similar role for 3 years.\nA qualification in Microsoft certification will be an added advantage.\n\nColombo 03\n\nOW | 9 12,Alfred House Gardens,\n\nEmployment: Full Time, Permanent, Onsite\nClosing date: 30 Oct 2026\nJob ref: 1560458","description_format":"text","description_chars":1564,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-18T09:02:11Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.839,"p_room":0.9,"age_days":10,"expected_fill_days":22,"reasons":["seen:10","velocity","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/legacy-health-it-support-engineer","json_url":"https://alion.io/job/legacy-health-it-support-engineer.json","meta":{"generated_at":"2026-10-26T12:20:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4446569},"rest":"https://alion.io/mcp/rest/get_company?id=4446569"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flegacy-health-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flegacy-health-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flegacy-health-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/legacy-health-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flegacy-health-it-support-engineer"}]}