{"id":2036888,"url":"https://alion.io/job/legatics-senior-account-manager","title":"Senior Account Manager","company":{"id":172307,"name":"Legatics","domain":"legatics.com","url":"https://alion.io/company/legatics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":84},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-07T16:23:59Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T00:03:55Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"The role\nWe are looking for an experienced, commercially driven Senior Account Manager to join the Customer team at Legatics. You will own a portfolio of strategic law firm accounts end to end: the senior relationships, the account and adoption plan, renewals and growth. You will work in close partnership with our Customer Success team, who lead onboarding, training, support and usage reporting, so your focus is on strategy, senior stakeholders and commercial outcomes. You will also play a meaningful role in shaping how the team operates, bringing experience and leadership that helps elevate those around you.\nThis forms part of the Customer team's mission to help law firms roll out Legatics to their lawyers, remove barriers to use and ensure our customers get lasting value from our platform.\nThe role sits within a newly defined operating model for account management and customer success and will grow as the model beds in. This includes taking on responsibility for cross-selling new modules, which is planned to move to account management in 2027.\nYou will look after several of our largest and most valuable accounts, predominantly across the UK and US. Regular travel is part of the role, including US travel for conferences, key customer visits and events. We work hybrid, with at least two days a week in our London office.\nWhat you would be doing\nWorking as part of the Customer team at Legatics and reporting into the VP, Customer:\nAccount ownership and relationships\nOwn and grow a portfolio of strategic accounts as the account owner, building strong, trusted relationships with key and senior stakeholders to drive long-term customer success and commercial growth.\nAct as the main escalation point for your accounts, owning the resolution of any escalation, whether it is raised with you or with someone else at Legatics.\nMap the buyer group in each account in Salesforce (offices, practice groups, decision makers and budget holders), spotting where usage is weak or a module fits and directing Customer Success to where onboarding and training are needed.\nAct on health and usage signals flagged by Customer Success, leading the response to churn risk and expansion opportunities.\nAccount and adoption planning\nOwn the account and adoption plan for each customer, setting the commercial and adoption strategy and the priorities for the next quarter, with Customer Success preparing the usage analysis and recommendations.\nTake ultimate responsibility for value realisation and for the platform being well used, opening doors within the customer to make the plan happen.\nPlan, prepare and deliver quarterly business reviews (QBRs), owning the storytelling and account plan narrative, with usage and adoption inputs from Customer Success and roadmap input from Product.\nDecide when intermediate check-ins are needed, then schedule and lead them, bringing in Customer Success where required.\nCheck that onboarding, training and workshops are booked and happening, and follow up on actions agreed in QBRs.\nRenewals and growth\nOwn renewals end to end: timeline, proposal and order form, pricing, negotiation and close.\nBe accountable for net and gross revenue retention across your portfolio.\nDevelop a deep understanding of each customer's business trajectory and buying cycles, surfacing timely opportunities to grow the account into new practice areas, offices and users, and acting on them with well-constructed commercial proposals.\nLead the proof of value review ahead of the break clause and convert customers to a full contract.\nBuild and present compelling ROI cases that connect usage data and workflow improvements to tangible business outcomes, supporting renewal and expansion conversations.\nOwn customer offboarding if a customer decides to leave.\nProduct expertise and positioning\nStay product-fluent enough to run introductory platform demos for senior stakeholders and show what is new and what is coming.\nArticulate the value of Legatics clearly and persuasively to multiple personas within a law firm, framed in terms of each firm's economics.\nUse tools such as Claude and Salesforce to manage account activity, track interactions and make timely, data-informed decisions.\nCustomer visits and events\nDrive in-person visits to your accounts, focused on senior stakeholder catch-ups and showing what is new and coming, with Customer Success supporting where product depth is needed.\nLead customer events for your accounts to build rapport, gather insight and strengthen retention and expansion.\nReferences and advocacy\nSecure customer agreement to be referenced and get testimonials, case studies and customer stories over the line with the Marketing team, keeping the publicity-rights record in Salesforce current.\nShare senior stakeholder and commercial insight with the Product team, complementing the user feedback gathered by Customer Success.\nMentorship and development\nAct as a senior voice within the Customer team, sharing knowledge, best practices and commercial insights that help raise the standard of account management across the team.\nSupport the onboarding and development of more junior team members, offering coaching and guidance on customer engagement and commercial strategy.\nCollaborate closely with the VP, Customer on strategic initiatives, contributing to how the team evolves its approach to renewals, expansion and customer health.\nHow we'll measure success\nNet and gross revenue retention across your portfolio.\nRenewals prepared and closed on time.\nGrowth against each account plan.\nAn accurate Salesforce forecast.\nRequirements\nWhat we need from you\nEssential\nSubstantial experience in B2B SaaS account management, with a strong track record of owning and growing a portfolio of accounts, including renewals and expansion.\nDemonstrated commercial acumen, with experience leading renewal negotiations end to end and building business cases for upsell and expansion.\nA strong track record of meeting and exceeding commercial targets, such as renewal, retention or expansion goals.\nExperience selling additional products into existing customers through multi-stakeholder buying groups.\nProven ability to develop trusted, long-term relationships with senior stakeholders.\nStrong product aptitude: able to learn complex software quickly and demo it confidently to senior stakeholders.\nThe ability to articulate value propositions and ROI clearly to both legal and commercial audiences.\nHighly organised, with reliable follow-through across a book of concurrent renewals; spots risk early and escalates it before being asked; keeps Salesforce stages and forecasts accurate.\nFluent in using AI tools in your day-to-day work. We use Claude across the business, and you will be able to show how you have used it, or similar tools, to drive better outcomes for customers and the business, for example in account research, renewal preparation and QBR materials, and how you check the output is accurate before it reaches a customer.\nA growth mindset and a proactive approach: you seek out feedback, act on it and can show how you have changed your approach as a result, and you move things forward without being chased.\nBuilds constructive working relationships across teams, including giving direct feedback to colleagues respectfully and in the right forum.\nExcellent written and verbal communication skills, including presenting to senior or executive-level contacts.\nExperience with Salesforce or a similar CRM.\nWillingness to travel regularly, including to the US.\nBonus points for the following (but these are not essential)\nExperience managing or mentoring junior team members in a customer success or account management setting.\nExperience working in LegalTech.\nFamiliarity with legal workflows and transaction management processes.\nComfortable reading and negotiating commercial terms such as licence bands, break clauses and order forms.\nWe use AI tools across the business to enhance productivity, decision-making and creativity, and we look for people who use them confidently and responsibly. You will join a team that keeps learning how to get the most from AI to drive meaningful results.\nWe welcome applications from everyone and are happy to make reasonable adjustments at any stage of the process. Let us know what would help.\nBenefits\nWhat we offer you\nCompetitive salary (depending on experience)\n25 days holiday per year (plus public holidays).\nEarly Finish Fridays - on the last Friday of every month, we finish around lunchtime!\nPrivate Medical Insurance with Bupa, giving you fast access to diagnosis and treatment when you need it.\nHealthshield Health Cash Plan, helping you claim money back on everyday healthcare like dental, optical and physio.\nPension with NEST.\nPersonal Learning & Development budget.\nEnhanced parental leave policies so you can spend more time with your family.\nLots of opportunities for accelerated professional development and career progression.\nWork alongside a supportive and talented team with the opportunity to grow one of the world’s leading LegalTech scale-ups.\nA warm, genuinely collaborative culture and an awesome team; and\nRegular socials.\nPower in diversity\nWe put users at the heart of our design to provide legal transaction experiences that everyone loves. In order to make that a reality, we seek to foster a diverse and inclusive working environment that can empower our people to be creative, effective and innovative, to build a brand we are proud of.\nWe don’t discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. We're committed to building a diverse team, and are constantly looking for ways to improve our processes to help us do that.","description_format":"text","description_chars":9819,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-07T16:23:59Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":0.9,"age_days":11,"expected_fill_days":26,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/legatics-senior-account-manager","json_url":"https://alion.io/job/legatics-senior-account-manager.json","meta":{"generated_at":"2026-10-20T00:46:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1098,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172307},"rest":"https://alion.io/mcp/rest/get_company?id=172307"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flegatics-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flegatics-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flegatics-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/legatics-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flegatics-senior-account-manager"}]}