{"id":3001466,"url":"https://alion.io/job/legends-global-box-office-ticket-representative","title":"Box Office Ticket Representative","company":{"id":45447,"name":"Legends Global","domain":"legendsglobal.com","url":"https://alion.io/company/legends-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":1821,"ghost_share":0.403,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tacoma, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T00:03:36Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"POSITION: Ticket Representative\nDEPARTMENT: Box Office\nREPORTS TO: Box Office Manager\nFLSA STATUS: Non-Exempt\nLEGENDS GLOBAL\nLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!\nTHE ROLE\nLegends Global has ten openings for Box Office Ticket Representative to join our team at the Tacoma City Theaters in downtown Tacoma, Washington. The Tacoma City Theaters include the Pantages Theater, the Rialto Theater, and Theatre on the Square. The Box Office Ticket Representative will be under the direct supervision of the Box Office Manager.\nThe Ticket Representative is responsible for selling tickets to the public from the box office using the Ticketmaster ticketing system, providing general information to guests about our venues, and scanning tickets during events. Ticket Representatives are expected to maintain accuracy when handling all financial and ticketing transactions.\nThis position requires working during events, which occur mostly in the evening and on weekends. Candidates must be able to work flexible hours including days, evenings, weekends and/or holidays on an event-by-event basis. This position can be scheduled for up to 20 hours per week. Due to the nature of live event scheduling, it is possible this position will offer less than 20 hours per week on a regular basis.\nESSENTIAL DUTES AND RESPONSIBILITIES\nProcess ticket sales and Will Call tickets for events\nAbility to deal tactfully, helpfully and professionally with the public to provide event information and accurately complete ticket transactions\nAnswer the box office phone line and provide accurate information concerning events, tickets, venue information, parking information and schedules of upcoming events\nFamiliarize self with the different venue layouts\nAccurately scan tickets at entry doors during events\nHandle credit card transactions responsibly and accurately\nMaintain accurate ticket transaction records\nFollow physical safety procedures and report deficiencies to supervisors\nFollow all policies and procedures for Box Office operations\nPerform clerical functions to support Box Office operations\nClean box office area at end of shift\nProvide support to managers and supervisors as needed within the Box Office\nSUPERVISORY RESPONSIBILITIES\nThis role does not have any supervisory responsibilities.\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nMinimum Qualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEnglish language fluency, written and verbal, required\nMust be 21+ years old to apply\nEvening, weekends and holidays work availability; no minimum number of hours per week is guaranteed\nAbility to be at the assigned work location at the scheduled time\nAbility to meet high standard of cleanliness and appearance\nAbility to work independently or with a team\nOther Qualifications\nMust have reliable transportation to and from work, including late evening and weekend hours. Transportation and/or parking cost is not reimbursed and is the responsibility of the employee.\nEDUCATION AND/OR EXPERIENCE\nHigh school diploma/GED\nExperience working with Ticketmaster ticketing or other ticketing system; as well as office equipment such as copiers, computer/keyboard, telephone, and ticket printers is preferred\nExperience in a direct customer service role\nExperience in a live performance venue is preferred but not required\nSKILLS AND ABILITIES\nAbility to pass a standard background check\nOrganizational skills required to maintain transaction records\nComputer competency required to search availability of tickets, fan order information, and complete transactions\nCOMPENSATION\nHourly Rate: $17.63 per hour\nOvertime: time and one half paid for weekly hours over 40\nSick leave paid in accordance with Washington state law\nWORKING CONDITIONS\nLocation: Pantages Theater, Rialto Theater, Theatre on the Square\nThe noise level in the work environment is usually moderate, however, during events, the noise level may be loud. Employer provides ear protection upon request\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nPosition requires the ability to sit & stand for extended periods of time, walk, reach with hands and arms, talk, and hear, use hands to reach and handle tickets, credit/debit cards, and receipts\nPosition also requires the ability to lift and/or move up to 25 pounds\nNOTE:\nThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.\nLegends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. 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