Catering/Special Events Manager | OWC
THE ROLE:Catering / Special Events Manager - OWC
LOCATION: New York, NY
ABOUT LEGENDS GLOBAL
Legends Global is the premier partnertothe world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.
With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale,expertise, and connectivity to help our partners grow. The Legends Global Way guides how weoperate: Align, Scale, Connect, Team, Win - shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.
About the Role
The Catering & Special Events Manager for Well& by Durst is an experienced hospitality professional with a passion for exceptional guest experiences, food & beverage, and event / banquet execution. This role is responsible formanaging all aspects of special eventsfrom client planning through on-site execution while maintainingthe highest standards of service, organization, and operational excellence.
The ideal candidate is a proactive problem-solver, strong communicator, and collaborative leader who thrives in fast-paced environments and understands that client satisfaction is the foundation of successful events. This individual has a proven record of successfully executed intimate gatherings to large-scale events.
About the Project/Venue
One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod™ Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever™ Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feetof private event space with unparalleled views for up to 450 guests.
WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)
Serve as the primary point of contact for clients throughout the event planning and execution process
Collaborate closely with the Event Sales team to ensure accurateand successful event execution
Manage all event logisticsincluding timelines, floorplans, menus, staffing, rentals, and vendor coordination
Lead food & beverage planning with clients including menu development, tastings, and service style coordination
Attend weekly event and hospitality leadership meetings
Partner with internal departments including Culinary, Operations, Engineering, IT, Security, Cleaning, and Loading Dock teams to ensure seamless execution
Oversee event load-in, event operations, and load-out, including leading pre-event meetings
Manage ordering and inventory of event equipment, smallwares, disposables, foodand beverages
Coordinate preferred vendors and ensure all required insurance and compliance documentation is collected
Deliver exceptional guest experiences by maintaininghigh service standards and anticipating client needs
Support financial reporting including event P&Ls, projected sales, and post-event recaps
Assistwith interviewing, onboarding, training, and retention of catering team members.
Develop and implement SOPs to improve operational efficiency and service consistency
Partner with Operations and Engineering teams to maintainevent spaces and venue standards
Stay current on hospitality and event trends to support innovative event experiences, service styles, and menu offerings
Ensure adherence to health, safety, and cleanliness standards
Perform additionalduties as assigned by leadership
WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)
To perform this role successfully, the candidate must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required:
Bachelor's degree in Hospitality Managementor a related field preferred.
Three (3) to six (6) years of progressive management experience in catering, banquets, special events, or hospitality.
Proven ability to manage multiple events and priorities in a fast-paced environment
Experience with financial reporting, budgeting, and event P&Lmanagement.
Excellent communication, leadership, delegationand organizational skills.
Meticulous organizational skills with exceptional attention to detail.
Highly proficient in computer applications with preferred experience in platforms such as Microsoft Office Suite, Adobe Photoshop, Tripleseat, Social Tables or Prism, Canva, Figma, and scheduling software/applications.
Familiarity with P&L reporting and financial managementpractices.
Consistent commitment to exceeding guest expectations.
Extensive knowledge of upscale food and beverage preparation and ingredients, banquet service standards, client / guest relations, and professional etiquette.
Knowledge of fine dining table settings and service, synchronized services, service equipment and printed menu design.
Proven experience managing high-end catering, hospitality, or special eventswith corporate and social clientele.
General knowledge of competitive markets.
Willingness to work extended hours and flexible shifts including mornings, nights, weekendsand holidays.
Practice safe work habits, follow all safety policies and proceduresand regulations, complete company-wide safety trainingand additionaljob specific safety training.
KEY LEADERSHIP ATTRIBUTES
Supervise and direct catering event staff to ensure successful execution of all events
Conduct performance coaching, provide ongoing feedback, and support professional development initiatives for team members.
Create and manage staffing schedules and event assignments to ensure appropriate coverageand operational efficiency.
Enforce company policies, service standards, safety procedures, and performance expectations while addressing employee relations issues as needed.
Lead pre-event briefings and post-event reviews, providing direction, accountability, and continuous improvement opportunities for the event team.
WORK ENVIRONMENT & TRAVEL
Location: On-site (One World Observatory, NYC)
At Legends Global, our people power every success.You’llwork alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. Ifyou’redriven tooperateat the highest level, build with purpose, and help partners win on the biggest stages,you’llthrive here.
COMPENSATION
Annual salary of $65k - $70k annually, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k).