{"id":1180769,"url":"https://alion.io/job/legends-global-command-center-specialist","title":"Command Center Specialist","company":{"id":45447,"name":"Legends Global","domain":"legendsglobal.com","url":"https://alion.io/company/legends-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":784,"ghost_share":0,"stale_share":0.96,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Detroit, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Assembly","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T12:38:20Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Title: Command Center Specialist\nLocation: Onsite\nFLSA: Non-exempt\nUnion: N/A\nJob Type: Full-time\nShift: See complete shift details below*\nJob Summary:\nCommunicates both written and verbally with Supervisors, Officers, Management, and other emergency ancillary departments. Maintains all electronic and written documents pertaining to records for the department for detail and accuracy. Answers incoming phone calls and dispatches security personnel appropriately to all emergency and non-emergency situations in the building. The Command Center Specialist act in partnership with officers, supervision, and facility management to maintain the day-to-day operations of the facility. This position reports to the Public Safety & Security Manager, as well as Public Safety & Security Supervisors.\nKey Job Elements:\nAnswers and responds to incoming phone calls to the operations center.\nCoordinate patrol operations through communication and surveillance systems.\nPrioritize and dispatch patrol personnel in response to calls for service in the center.\nMaintain electronic and written records pertaining to the department and center.\nMonitor CCTV system for both emergency and non-emergency incidents.\nMonitor and operate access control systems.\nContact emergency personnel as needed for any medical, fire, or restricted/unlawful activity.\nRecord keeping utilizing computerized systems as well as paper records. \nThese include but are not limited to:\nIncident reports and notifications\nIncident logs\nDaily activity logs\nSchedules and patrol assignments\nService requests\nTelephone messages\nOther record-keeping duties, procedures, and equipment as assigned\nAny other duties and responsibilities assigned by supervision or management.\nQualifications:\nEducation - High school diploma or equivalent, college education, and/or security/law enforcement/dispatch experience preferred.\nExperience - Minimum (3) years' experience in dispatch operations, communications, and call center operations in security, law enforcement, fire department, EMS, or other emergency first responder capacity. Ability to read, write, speak, hear, and communicate clearly in the English language. Able to multitask in a fast-paced environment. CCTV system operating experience. Ability to sit for 8 hours, excellent typing skills, and ability to listen and respond to the radio. Able to respond to emergency situations in a calm and composed manner.\nSkills - Basic computer knowledge and skills in Microsoft Suite. Good oral, written, and listening skills. Good analytical skills, including the ability to lead, facilitate, plan, document, and organize.\nCustomer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers.\nProblem-Solving - Solves problems with effective solutions; asks good questions and probes answers; looks beyond the obvious and doesn’t stop at the first answer.\nTraining - First Aid and CPR training or to be completed within a designated time frame.\nTeam Player - Creates strong morale and spirit within a team; shares wins and successes; fosters open dialogue and creates a feeling of belonging in the team.\n*We are seeking one (1) person for the following shift:\nAFTERNOONS:\n3:30 PM - 12:00 AM\n[OFF DAYS TBD]\nThis position is benefit eligible.\nHuntington Place /ASM Global is an Equal Opportunity/Affirmative Action Employer and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.","description_format":"text","description_chars":3498,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Media & Entertainment"],"lifecycle":[{"event":"open","at":"2026-09-24T13:53:25Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":36,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/legends-global-command-center-specialist","json_url":"https://alion.io/job/legends-global-command-center-specialist.json","meta":{"generated_at":"2026-09-26T00:34:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":506,"day_limit":5000,"remaining_today":4494,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}