{"id":2217091,"url":"https://alion.io/job/legends-global-coordinator-analytics-crm-tb-rays","title":"Coordinator, Analytics (CRM) | TB Rays","company":{"id":45447,"name":"Legends Global","domain":"legendsglobal.com","url":"https://alion.io/company/legends-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":72,"open_postings":1851,"ghost_share":0.461,"stale_share":0,"repost_share":0.001,"time_to_fill_p50_days":33,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3204},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T13:27:25Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"ABOUT LEGENDS GLOBAL\nLegends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.\nWith a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win - shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.\nAbout the Role \nThe Coordinator, Analytics (CRM) supports the day-to-day administration, maintenance, reporting, and adoption of the CRM ecosystem supporting ticketing, premium seating, and service.\nReporting to the Manager, Data & Analytics, this role will assist with Salesforce administration, data quality, reporting, campaign execution, user support, and documentation. The Coordinator will work closely with sales, service, marketing, premium seating, fundraising, and other business teams to help ensure CRM records and processes are accurate, consistent, and effectively support day-to-day operations.\nThis position is ideal for someone who is highly organized, detail-oriented, comfortable working with data and technology, and interested in developing their expertise in CRM, analytics, and revenue operations.\nAbout the Project/Venue\nThe Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa’s Westshore district, targeting a 2029 opening. This public-private partnership anchors the Champions Quarter mixed-use district. With 11,500 premium seats designed to set new MLB benchmarks, Legends Global seeks exceptional leaders to drive this transformational project.\nWHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)\nSupport the day-to-day administration and maintenance of Salesforce and related CRM tools.\nAssist with user access, permissions, record maintenance, fields, reports, dashboards, and routine system updates under the direction of the Manager, Data & Analytics.\nMaintain accurate CRM records and support established standards for record ownership, required fields, naming conventions, activity capture, and data hygiene.\nPerform routine data audits to identify incomplete, duplicate, or inaccurate records and assist with corrective actions.\nBuild and maintain standard reports, dashboards, lead views, activity reports, and pipeline tracking tools.\nAssist sales, service, marketing, premium seating, and fundraising users with routine CRM questions and system support.\nSupport CRM training and the development and maintenance of user guides, job aids, and process documentation.\nAssist with lead uploads, lead routing, prospect lists, segmentation, and other CRM activities supporting sales and service teams.\nSupport CRM campaign setup, audience lists, workflow execution, and response tracking in coordination with marketing and revenue teams.\nAssist with data imports, exports, list management, and other recurring data-management activities.\nMonitor CRM data and processes for potential issues and escalate system, integration, or data-quality concerns to the Manager, Data & Analytics or appropriate technical partners.\nSupport testing of CRM enhancements, system changes, workflows, and new functionality.\nMaintain documentation related to recurring CRM processes, business rules, system procedures, and user support.\nCoordinate with internal teams to gather information and requirements for CRM reporting and data requests.\nSupport ad hoc reporting, data requests, analysis, and special projects as assigned.\nWHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)\nBachelor’s degree in business, analytics, marketing, economics, statistics, computer science, sports management, or a related field preferred; equivalent relevant experience will be considered.\n1-3 years of relevant experience in CRM, analytics, business intelligence, sales operations, marketing operations, revenue operations, or a related discipline preferred.\nExperience working with Salesforce or another CRM platform strongly preferred.\nExperience with CRM reporting, dashboards, data entry, data management, or user support preferred.\nStrong proficiency in Microsoft Excel and comfort working with large datasets.\nStrong attention to detail and commitment to maintaining accurate and confidential information.\nAbility to organize and prioritize multiple assignments in a fast-paced environment.\nStrong written and verbal communication skills.\nAbility to work collaboratively with sales, marketing, service, and other cross-functional teams.\nAbility to follow established processes while identifying and escalating potential issues or opportunities for improvement.\nExperience with CRM campaigns, workflows, automations, or sales processes preferred.\nFamiliarity with data imports, exports, segmentation, and basic data-quality practices preferred.\nExperience with sports ticketing platforms such as Ticketmaster or comparable transaction systems is a plus.\nExposure to reporting or visualization tools such as Tableau or Power BI is a plus.\nSalesforce certification or interest in pursuing Salesforce certification is a plus.\nExperience in sports, live entertainment, ticketing, hospitality, fundraising, or another consumer-focused environment is a plus.\nWORK ENVIRONMENT & TRAVEL\nRole requires regular on-site presence to support project launch, client partnership, team leadership, and venue-related activity.\nAbility to work both traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require.\nLegends Global has assembled the most powerful network in sports, live entertainment, and venues - not just the collection of venues and partners, but the people behind them. You’ll work alongside exceptional talent, collaborate with experienced leaders and subject matter experts, and contribute to projects that set the standard for excellence across sports, entertainment, hospitality, and live experiences. Every win here is earned, not assumed - if you’re driven by growth and delivering innovative solutions, you’ll thrive here at Legends Global.\nCOMPENSATION\nCompetitive pay, commensurate with experience, skills, and qualifications. This role may also be eligible for an incentive. Legends Global offers a competitive total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.\nDEPARTMENT\nLegends Global Sales\nREPORTS TO\nManager, Data & Analytics","description_format":"text","description_chars":6793,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Media & Entertainment","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-10T08:56:37Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":6,"expected_fill_days":33,"reasons":["conf:11","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/legends-global-coordinator-analytics-crm-tb-rays","json_url":"https://alion.io/job/legends-global-coordinator-analytics-crm-tb-rays.json","meta":{"generated_at":"2026-10-15T00:17:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":45447},"rest":"https://alion.io/mcp/rest/get_company?id=45447"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flegends-global-coordinator-analytics-crm-tb-rays"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flegends-global-coordinator-analytics-crm-tb-rays"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flegends-global-coordinator-analytics-crm-tb-rays"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/legends-global-coordinator-analytics-crm-tb-rays\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flegends-global-coordinator-analytics-crm-tb-rays"}]}