Food & Beverage Supervisor - One World Observatory

Job Description

Legends Global is the new force redefining excellence in sports, entertainment, and live events delivering the most comprehensive suite of services in the industry - combining unmatched commercial strategy with world-class venue management and event production.

Legends Global provides end-to-end solutions that span venue development, event booking, global partnerships, hospitality, merchandise, and attractions. With a presence in more than 350 iconic venues worldwide, we offer data-driven strategies and unparalleled guest experiences on a truly global scale.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us as we continue to create legends!

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 - One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.

THE ROLE

The Food and Beverage Supervisor is responsible for supporting and overseeing all aspects of food and beverage operations. This role ensures that daily service runs smoothly, maintains high standards of guest experience, and assists in supervising staff to achieve operational, safety, and quality goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follow all safety and sanitation standards, neatness, and organization of work areas
• Follow all company drink and food recipes and procedures to provide high quality and consistent service to guests
• Greet all guests with fast, friendly, personalized service
• Ensuring that all guests are educated on products and service offerings
• Answer guest questions regarding food and coffee blends, preparation, and product freshness
• Provide excellent customer service to guests by being knowledgeable and enthusiastic about the café’s menu and products
• Accurately process sales orders into the POS system, inform guests of amount owed, and close out receipts in a courteous and friendly manner
• Assist with station duties and performing other assigned duties/tasks-as needed
• Perform other duties as assigned by leadership

SUPERVISORY RESPONSIBILITIES

• Directly manage the floor staff while having direct interaction with customers
• Maintain accurate records during the shift and accurately balance the day at the end of shift
• Ensure that the correct closing procedures are followed: all areas of the café are to be left clean, tidy and secure, ready for the next day’s service
• Assist with daily, weekly and monthly inventory-as needed

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent (culinary training); some college preferred
• At least two years’ experience in the food and beverage industry
• ServSafe or Food Handler’s certification

SKILLS AND ABILITIES

• Must be at least 18 years of age
• Personable, friendly and welcoming
• Ability to read, speak and write in English fluently
  • Excellent verbal and written communication skills
  • Ability to effectively listen and take direction/instruction
  • Ability to effectively communicate with team members and guests
• Excellent knowledge of food and beverage preparation and service standards
• Fluency in multiple languages
• Knowledge of electronic reservation systems (preferably OpenTable)
• Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
• Willingness and drive to consistently exceed guest expectations
• Ability to handle challenges, including anticipating, preventing, identifying and solving as necessary
• Ability to lift and transport food and other items weighing up to 15 pounds
• Excellent attention to detail, and seamless organization with elevated time management skills
• Ability to lift and carry items weighing up to 50 pounds up and down stairs/ramps
• Ability to work extended hours, nights, weekends, and holidays
• Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures
• Sufficient mobility to perform assigned production tasks, to include constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times

COMPENSATION

$25.00/hour and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

Location: On Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.