{"id":2833327,"url":"https://alion.io/job/legends-global-guest-services-ambassador-2","title":"Guest Services Ambassador","company":{"id":45447,"name":"Legends Global","domain":"legendsglobal.com","url":"https://alion.io/company/legends-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":1821,"ghost_share":0.41,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-05T18:02:55Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":21},"description":"“We Unite fans by Always Delivering Best-In-Class Experiences.”\nThe Huntington Bank Field Guest Services Team is seeking enthusiastic individuals for part-time and seasonal Event Team Member positions.\nOur Guest Services Ambassadors (GSAs) are essential in creating best-in-class guest experiences-from the moment fans arrive to the moment they depart. We are looking for friendly, outgoing, and self-motivated individuals who are passionate about delivering exceptional customer service and creating memorable moments for every guest.\nPositions start at $16 per hour and vary throughout each event. Which range from Ushers, Premium Space Greeters, Elevator Operators and many more. * A GSA may be assigned or reassigned to any post based on the needs of the event and will execute all posts assigned by leadership. *\nIf you’re ready to be part of an unforgettable event-day experience, apply today and join the excitement at Huntington Bank Field!\nEssential Functions:\nGreet and welcome guests as they enter Huntington Bank Field.\nProvide excellent customer service to enhance the fan experience.\nProactively assist guests with any questions or concerns they may have.\nUnderstand and enforce all Huntington Bank Field policies and procedures.\nProvide guests with accurate directions to and from stadium locations such as seating areas and restrooms.\nAbility to verify tickets and help with wayfinding in and around the venue.\nAssist with escorting fans throughout the venue in wheelchairs.\nAbility to work in crowded and tight spaces. Such as elevators, congested concourses, seating bowl etc.\nMust be attentive to guests' needs, have full knowledge of all policies, services, and facility locations.\nReport all incidents to Team Leaders.\nThank guests for attending as they leave.\nQualifications:\nExcellent interpersonal and communication skills with a guest-first mindset. \nAbility to consistently present in a friendly, approachable and professional manor including a well-groomed appearance. \nPhysically able to stand for extended periods and navigate stairs throughout the venue. \nAbility to lift up to 50 lbs. \nComfortable working in all weather conditions including outdoors. \nReliable transportation to and from Huntington Bank Field. \nAvailability to work evenings, weekends, holidays, all full stadium events that include concerts, major special events and all Cleveland Browns home games. \nAbility to successfully pass a criminal background check and drug screening. \nMust be at least 18 years of age. \nPerks:\n40% discount at the Browns Pro Shop within Huntington Bank Field (non-event days only). \nFree Event Day parking as well as free major event day meals are provided. \nPerformance based incentive programs.","description_format":"text","description_chars":2723,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Fan Engagement","Catering & Food Services","Venues"],"lifecycle":[{"event":"open","at":"2026-10-19T04:07:28Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.866,"p_room":0.9,"age_days":21,"expected_fill_days":47,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/legends-global-guest-services-ambassador-2","json_url":"https://alion.io/job/legends-global-guest-services-ambassador-2.json","meta":{"generated_at":"2026-11-05T23:35:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4954,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":45447},"rest":"https://alion.io/mcp/rest/get_company?id=45447"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flegends-global-guest-services-ambassador-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flegends-global-guest-services-ambassador-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flegends-global-guest-services-ambassador-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/legends-global-guest-services-ambassador-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flegends-global-guest-services-ambassador-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2833327}},{"tool":"search_jobs","arguments":{"company":"legendsglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2833327},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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