{"id":1019774,"url":"https://alion.io/job/legends-global-guest-services-manager-2","title":"Guest Services Manager","company":{"id":45447,"name":"Legends Global","domain":"legendsglobal.com","url":"https://alion.io/company/legends-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":784,"ghost_share":0,"stale_share":0.96,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-25T12:38:20Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"POSITION:Guest Services Manager\nDEPARTMENT: Guest Services\nREPORTS TO: Director of Guest Services\nFLSA STATUS: Salary/Exempt\nSummary\nLegends Global, a leader in managing public assembly facilities, has an excellent and immediate opening for a Guest Services Manager. Under the Director of Guest Services, the Guest Services Manager is responsible for overseeing the staff and operations of the Salt Palace Convention Center’s Guest Services department, which includes information booths, wayfinding, safety, security, and interacting with law enforcement.\nEssential Duties and Responsibilities.\nOperations & StaffingManage department staffing issues, including call-offs, lateness, shift coverage, and after-hours operational concerns.\nReview and approve weekly payroll for all Guest Services employees.\nOversee office, booth, and dock staffing schedules to ensure appropriate coverage.\nConduct operational oversight across all shifts and venues.\n\nIncident & Event ManagementReview daily reports and ensure appropriate follow-up through Momentus.\nCoordinate incident follow-up with Salt Lake City Police Department as needed.\nVerify completion of pre-show inspections and operational readiness procedures.\n\nSafety & Public Safety CoordinationLead the department safety program and monthly safety meetings.\nCoordinate employee safety training and ensure completion of corporate training requirements.\nWork with law enforcement, fire, EMS, and event teams to support event safety and staffing needs.\nOversee EMT room supply inventories and replenishment.\n\nLeadership & Employee DevelopmentFoster employee engagement, team morale, recognition, and workplace culture.\nDevelop and mentor supervisors and frontline staff.\nPromote accountability, professionalism, and customer service excellence.\n\nAll other duties as assigned\nExperience & Knowledge\nPrior supervisory experience necessary.\nCurrent knowledge and training in first aid/CPR needed.\nMust have either completed or be willing to complete ICS 100 and ICS 200 courses with FEMA/Homeland Security within 6 months of hire.\nMust be willing and able to work a flexible schedule including nights, weekends and holidays\nPossess strong customer services skills and problem-solving techniques\nExcellent verbal/written skills and proficiency in Microsoft Word and Excel programs\nProven ability to handle and maintain confidential information\nBachelor’s degree in criminal justice or related field preferred.\nHigh school diploma or equivalent required\nThree years security or law enforcement experience required.\nPrevious experience working with law enforcement required.\n1-2 years of related experience in the hospitality industry is strongly desired\nJob Type: Full-time, 40 hours per week, In-Office\nSalary: $70,000-$80,000 per year, depending on experience.\nSchedule: Monday-Friday, Flexible Start/End Times, Occasional Weekend Availability Required\nBenefits\nMedical, Dental, Vision Insurance\nOptional Benefits: FSA, Critical Illness, Accidental, Hospital Indemnity, Legal, ID Theft, Short-Term & Long-Term Disability, Supplemental Life Insurance\n401(k), Company Match 100% of up to 3%\nUnlimited PTO Structure\n11 Paid Holidays\nAnnual 80 Hours Sick Time\nNote\nThe essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.\nRecruiter- Jordan White Legends GLOBAL\n100 South West Temple Salt Lake City, Utah 84101\nApplicants who need reasonable accommodation to complete the application process may contact 801-842-3401.\nLegends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.","description_format":"text","description_chars":3906,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Unlimited PTO","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Media & Entertainment","Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-18T03:38:57Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.601,"p_room":1,"age_days":8,"expected_fill_days":36,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/legends-global-guest-services-manager-2","json_url":"https://alion.io/job/legends-global-guest-services-manager-2.json","meta":{"generated_at":"2026-09-26T00:55:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":882,"day_limit":5000,"remaining_today":4118,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}