{"id":2217077,"url":"https://alion.io/job/legends-global-lacc-guest-services-representative-pt","title":"LACC Guest Services Representative (PT)","company":{"id":45447,"name":"Legends Global","domain":"legendsglobal.com","url":"https://alion.io/company/legends-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":1768,"ghost_share":0.407,"stale_share":0,"repost_share":0.001,"time_to_fill_p50_days":43,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T12:39:03Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"POSITION: Guest Services Representative, Part Time\nDEPARTMENT: Sales & Marketing\nREPORTS TO: Guest Services Manager\nFLSA STATUS: Non-Exempt/Hourly\nBase Salary Range: $19.75 Hourly\nLEGENDS GLOBAL brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. The world leader in venue management and live event production, oversees 450+ iconic venues stadiums, arenas, conventions centers and theaters.\nOur organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!\nLos Angeles Convention Center located in the heart of vibrant downtown LA, the Los Angeles Convention Center is a leading venue for conventions, trade shows, and exhibitions. The center is committed to delivering excellent service and exceeding expectations for clients and guests at every event.\nSUMMARY\nThe Guest Services Representative is responsible for providing excellent guest experience for all internal and external guests of the Los Angeles Convention Center. Will assist with monitoring entry in the lobbies and provide guest escorts to various spaces inside the facility.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nProvide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies. Answer questions, direct and/or escort guests to key areas of the venue (restrooms, ATMs, dining options) and provide additional assistance whenever necessary.\nFunction as the first point of contact, greet guests for inquiries, resolve client issues over the phone, in person and via email. Escalating to supervisor when necessary. Monitor guests conduct during arrival and exit to ensure a safe and secure environment for all.\nComplete all company and venue required training and participate in guest services team meetings.\nKnowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor. Function as a member of the emergency evacuation team by communicating and directing guests during an emergency.\nWhen necessary, will assist Guest Services management with retrieving lost and found property.\nAssist in Guest Services related training exercises including but not limited to medical aids, emergency procedures or “Experience” Service Excellence Guest Services Training several times a year.\nQUALIFICATIONS\nMust be able to work a variable schedule including evenings, weekends, and holidays.\nMust be able to represent LACC and the Guest Services Department in an exemplary manner.\nMust be able to work in a fast-paced environment during large or high-profile events.\nPossess strong verbal communication skills.\nMust be able to adapt to changing assignments and priorities.\nMust be able to maintain good business relations with all employees, guests, clients, and service providers.\nMust be able to interact effectively and calmly with angry or emotional guests, clients, and employees.\nMust be able to maintain a neat, clean, and professional attitude, demeanor, and dress appearance.A good understanding of the guest services roles in a facility environment.\nMust have reliable transportation.\nEDUCATION AND/OR EXPERIENCE\nMinimum education level of: High School Diploma or GED.\nEducation in business, hospitality, or tourism preferred.\nAt least 1-2 years’ experience in a guest services related work environment. \nSKILLS AND ABILITIES\nPrevious experience working in events, and knowledge of convention/trades/consumer shows.\nOTHER QUALIFICATIONS\nPHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the Team Member is regularly required to sit, stand; walk; reach with hands and arms; talk or hear. The Team Member must frequently use a keyboard/computer/tablet screen for extended periods of time.\nThe Team Member is occasionally required to lift, push, pull, and move up to 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.\nWORK ENVIRONMENT\nThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the Team Member is exposed to large public/private gatherings indoors/outdoors. Team Member will be exposed to outside weather conditions. Team Member may work in confined spaces. Team Memberuse of Personal Protective Equipment (PPE) will be required in certain situations.\nTeam Member must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. The noise level in the work environment is typically low to moderate in office setting and moderate to high during events and around loud machinery.\nThis is an onsite position that requires in-person collaboration with multiple departments and coverage of events from start to finish.The above statements are intended to describe the general nature and level of work being performed by this position.\nThis is not an exhaustive list of all responsibilities, duties, and skills required. All Team Members may be required to perform duties outside of their normal responsibilities from time to time, as needed.\nLegends Global reserves the right to change or modify the Team Member’s job description whether orally or in writing, at any time during the employment relationship.\nLegends Global may require a Team Member to perform duties outside his/her normal description. EEO is The Law - click here for more informationopens a pdf file\nLegends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants that need reasonable accommodation to complete the application process may contact (610) 729-1023.","description_format":"text","description_chars":6657,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Media & Entertainment","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-10T08:56:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":10,"expected_fill_days":43,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/legends-global-lacc-guest-services-representative-pt","json_url":"https://alion.io/job/legends-global-lacc-guest-services-representative-pt.json","meta":{"generated_at":"2026-10-19T22:42:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1594,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":45447},"rest":"https://alion.io/mcp/rest/get_company?id=45447"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flegends-global-lacc-guest-services-representative-pt"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flegends-global-lacc-guest-services-representative-pt"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flegends-global-lacc-guest-services-representative-pt"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/legends-global-lacc-guest-services-representative-pt\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flegends-global-lacc-guest-services-representative-pt"}]}