{"id":2833368,"url":"https://alion.io/job/legends-global-manager-insights-analytics-tb-rays","title":"Manager, Insights & Analytics | TB Rays","company":{"id":45447,"name":"Legends Global","domain":"legendsglobal.com","url":"https://alion.io/company/legends-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":1807,"ghost_share":0.405,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1085},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Fivetran","optional":false},{"name":"Python","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-11T00:00:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-31T06:38:24Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":20},"description":"ABOUT LEGENDS GLOBAL\nLegends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.\nWith a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win - shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.\nAbout the Role\nThe Manager, Insights & Analytics is responsible for driving strategy with data and actionable insights across the Tampa Bay Rays project. This role owns the data foundation, the CRM ecosystem, and the analytics that connect them, turning ticketing, sponsorship, and fan behavior data into decisions that grow revenue across ticket sales, sponsorship, and marketing.\nThe Manager partners with Sponsorship, Ticketing, Marketing, and Rays leadership to understand and document business objectives, then conducts full lifecycle activities including requirements analysis and design, data pipeline and model development, reporting and insights delivery, and ongoing monitoring and quality control to continuously improve the overall data ecosystem. As the primary liaison between business teams and technology, the Manager translates operational needs into CRM workflows, campaign execution, and customer lifecycle strategies, while driving user adoption and data quality across the organization.\nThe ideal candidate is results-driven, brings an optimistic, team-first attitude, and has excellent organizational and leadership skills.\nAbout the Project/Venue\nThe Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa’s Westshore district, targeting a 2029 opening. This public-private partnership anchors the Champions Quarter mixed-use district. With 11,500 premium seats designed to set new MLB benchmarks, Legends Global seeks exceptional leaders to drive this transformational project.\nWHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)\nServe as a strategic analytics partner to sales and marketing teams, delivering insights that directly inform revenue strategy and business decisions \nTranslate business objectives into analytical frameworks, identifying key drivers of revenue performance across acquisition, conversion, retention, and pricing \nDevelop and maintain reporting and dashboards that provide clear visibility into sales performance, pipeline health, pacing, and goal attainment \nBuild and maintain reliable data pipelines and models, using data extraction and transformation tools to bring internal and external data sources into a governed, accessible environment \nOwn and optimize the Salesforce CRM ecosystem, ensuring it is configured to effectively support ticket sales initiatives \nDesign and manage lead flow and lifecycle processes, including lead capture, routing, assignment, and progression through defined pipeline stages \nDrive CRM adoption and usage across sales and marketing teams, establishing best practices for data entry, call logging, and opportunity management \nMaintain and enforce data governance standards, ensuring accuracy, consistency, and completeness of customer and pipeline data across CRM, ticketing, and reporting environments \nAnalyze fan behavior and customer data to identify opportunities for audience segmentation, targeting, and personalized engagement strategies \nCollaborate with marketing to execute targeted campaigns, building and managing audience segments based on behavior, engagement, and lifecycle stage, and supporting campaign setup and performance tracking \nSupport revenue planning initiatives, including forecasting, pricing strategy, inventory optimization, and segment projections \nDeliver data-driven recommendations to sales and marketing leadership to improve prospecting, pipeline efficiency, campaign effectiveness, and overall sales performance \nPartner with Rays and Legends Global analytics, data engineering, and technology teams to ensure data is structured, accessible, and aligned for reporting, modeling, and insights generation \nCreate executive-ready presentations and insights that clearly communicate performance, trends, and strategic recommendations to senior leadership \nContinuously identify and implement process improvements and automation, reducing manual effort and enhancing scalability across sales, marketing, and analytics operations \nLEADERSHIP SKILLS\nAbility to work effectively in a fast-paced and rapidly changing environment. \nStrong understanding of CRM systems, data models, database structures, data mining, and segmentation techniques. \nStrong analytical skills with the ability to collect, organize, analyze, and communicate significant amounts of information accurately. \nAbility to translate data and analytical findings into clear business recommendations. \nStrong written, verbal, and presentation skills. \nAbility to collaborate effectively with technical and non-technical stakeholders. \nStrong organizational and project management capabilities. \nQUALIFICATIONS\n4-6+ years of relevant experience in data analytics, business intelligence, CRM, revenue operations, or a related field. \n\nDemonstrated experience supporting sales, marketing, or revenue strategy functions through data and insights \nDemonstrated experience managing and optimizing CRM platforms, preferably Salesforce \nProven ability to translate business needs into analytical approaches and deliver actionable recommendations \nProven ability to improve processes, drive adoption, and enhance system effectiveness \nExperience working in cross-functional environments, partnering with business and technical teams to drive outcomes \nUnderstanding of customer lifecycle, pipeline management, and campaign execution \nBachelor’s degree in Business, Strategy, Economics, Statistics, Marketing, Information Systems, Computer Science, or related field (or equivalent experience) \nTechnical Competencies\nExpert-level understanding of SQL (Snowflake preferred) \nProficiency in data extraction tools and processes (Fivetran preferred) \nProficiency in data transformation tools and processes (Coalesce preferred) \nProficiency in programming languages such as R or Python \nExperience with data visualization tools (Tableau preferred) \nExperience with CRM systems (Salesforce preferred), including administration, workflows, validation rules, reporting, segmentation, and dashboards \nExperience with Tickets.com/ProVenue is a plus \nFamiliarity with marketing automation platforms (e.g., Salesforce Marketing Cloud, HubSpot) \nUnderstanding of data structures, data modeling, and data integration concepts, including APIs and data syncing processes \nAdvanced data analysis skills in Excel \nAnalytical & Strategic Skills\nStrong ability to analyze complex datasets and translate findings into actionable business insights \nExperience applying segmentation, forecasting, and performance analysis to drive revenue growth and efficiency \nAbility to connect data to business strategy, influencing decisions across pricing, sales approach, and marketing investment \nSkilled in identifying trends, patterns, and opportunities across customer behavior and revenue performance \nAbility to translate business processes into scalable CRM workflows and automation \nAbility to identify process gaps and implement practical, scalable solutions \nAbility to prioritize high-impact analyses in a fast-paced, evolving environment \nStrong problem-solving mindset with a focus on driving measurable business outcomes and operational effectiveness \nPersonal Attributes\nPassion for MLB with appreciation for sports business dynamics and fan engagement \nIntellectual curiosity and desire to continuously learn new techniques and technologies \nHighly detail-oriented with unwavering commitment to data accuracy, quality, and system integrity \nProactive and solutions-oriented, identifying opportunities for improvement before being asked \nStrong communication and collaboration skills, with the ability to work independently while remaining team-oriented across teams \nProcess-driven mindset with a focus on consistency, scalability, and efficiency \nResilient and adaptable in fast-paced, high-visibility environments \nCommitment to ethical data practices and customer privacy \nWORK ENVIRONMENT & TRAVEL\nRole requires regular on-site presence to support project launch, client partnership, team leadership, and venue-related activity. \nAbility to work both traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require. \nAt Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.\nCOMPENSATION\nCompetitive pay, commensurate with experience, skills, and qualifications. This role may also be eligible for an incentive. Legends Global offers a competitive total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.\nDEPARTMENT\nLegends Global Sales","description_format":"text","description_chars":9667,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Fan Engagement","Catering & Food Services","Venues"],"lifecycle":[{"event":"open","at":"2026-10-19T04:07:28Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":0.9,"age_days":20,"expected_fill_days":46,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/legends-global-manager-insights-analytics-tb-rays","json_url":"https://alion.io/job/legends-global-manager-insights-analytics-tb-rays.json","meta":{"generated_at":"2026-10-31T17:40:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27648,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":45447},"rest":"https://alion.io/mcp/rest/get_company?id=45447"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flegends-global-manager-insights-analytics-tb-rays"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flegends-global-manager-insights-analytics-tb-rays"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flegends-global-manager-insights-analytics-tb-rays"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/legends-global-manager-insights-analytics-tb-rays\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flegends-global-manager-insights-analytics-tb-rays"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2833368}},{"tool":"search_jobs","arguments":{"company":"legendsglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2833368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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