{"id":3220453,"url":"https://alion.io/job/legends-global-manager-premium-service-tb-rays","title":"Manager, Premium Service | TB Rays","company":{"id":45447,"name":"Legends Global","domain":"legendsglobal.com","url":"https://alion.io/company/legends-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":1821,"ghost_share":0.405,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2720},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-01T23:41:07Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"ABOUT LEGENDS GLOBAL\nLegends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.\nWith a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win - shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.\nAbout the Role\nThe Manager, Premium Service is primarily responsible for the initial on-boarding and continuous servicing aspects for suite and premium hospitality purchasers for the new ballpark. The Manager will also execute efficient processes surrounding the development of partnerships for the new ballpark. This position will work closely with all members of the premium sales and partnership teams and will work under the guidance of the Director of Premium Client Service.\nAbout the Project/Venue\nThe Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa’s Westshore district, targeting a 2029 opening. This public-private partnership anchors the Champions Quarter mixed-use district. With 11,500 premium seats designed to set new MLB benchmarks, Legends Global seeks exceptional leaders to drive this transformational project.\nWHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)\nManage all premium customer service platforms including, but not limited to benefits, amenities, contract execution and payment processing.\nDevelop and execute strategies to increase client engagement prior to the opening of the ballpark.\nSupport the sales team by developing, updating, organizing and managing sales collateral.\nAssist in the creation and coordination of special events for premium client members and corporate prospects to aid in new business development.\nMaintain accurate and detailed records of all current clients and prospects with our CRM system\nAssist in the development and creative process for client and partner gifting and engagement\nPrepare luxury suite agreements and templates as necessary.\nDevelop and facilitate positive relationships with current and new clients through in-person meetings, phone calls, and written correspondence. Must be able to forecast client needs and maintain effective communication to ensure their needs are exceeded.\nAttend most games and other events to engage with suite owners & partners.\nParticipate in all other projects, as assigned, to support the suite sales & partnership sales departmental objectives.\nWHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)\nBachelor’s degree or equivalent education and experience.\n4-6 years of experience in the sports & live events industry and/or in premium service.\nExcellent communication, organizational and time management skills, with an emphasis on task management and meeting deadlines.\nAbility to work flexible hours, as well as nights, weekends, holidays as required.\nHighly motivated self-starter, with strategic thinking and personal leadership skills\nStrong problem-solving skills and general creativity\nAbility to work well with other team members.\nQUALIFICATIONS\nBachelor’s degree\n3-4 years sales experience. Prior experience selling in the sports and entertainment industry is preferred\nPrevious sales management experience. Prior experience overseeing a sales staff on a professional or collegiate sports level preferred\nWORK ENVIRONMENT & TRAVEL\nRole requires regular on-site presence to support project launch, client partnership, team leadership, and venue-related activity.\nAbility to work both traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require.\nAt Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.\nCOMPENSATION\nCompetitive pay, commensurate with experience, skills, and qualifications. This role may also be eligible for an incentive. Legends Global offers a competitive total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.\nDEPARTMENT\nLegends Global Sales\nREPORTS TO\nDirector, Premium Client Service","description_format":"text","description_chars":4795,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Fan Engagement","Catering & Food Services","Venues"],"lifecycle":[{"event":"open","at":"2026-10-25T02:54:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":10,"expected_fill_days":46,"reasons":["conf:6","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/legends-global-manager-premium-service-tb-rays","json_url":"https://alion.io/job/legends-global-manager-premium-service-tb-rays.json","meta":{"generated_at":"2026-11-02T09:53:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13825,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":45447},"rest":"https://alion.io/mcp/rest/get_company?id=45447"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flegends-global-manager-premium-service-tb-rays"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flegends-global-manager-premium-service-tb-rays"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flegends-global-manager-premium-service-tb-rays"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/legends-global-manager-premium-service-tb-rays\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flegends-global-manager-premium-service-tb-rays"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3220453}},{"tool":"search_jobs","arguments":{"company":"legendsglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3220453},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}